Effective Offshore Outsourcing

There is certainly no doubt that offshore outsourcing has truly become an essential business strategy in the hands of smart business men and women and various corporate organizations. As a matter of fact, as the global financial crisis hit every nation, more and more business owners began to embrace the offshore outsourcing as an effective way to successful cut down cost without compromising the quality of work, and thus maintaining a healthy profit margin as well.

For instance, call center outsourcing is the most commonly outsourced work, but it is very important to realise that cost effectiveness is really not the only reason many businesses choose to outsource. Many business owners choose to outsource if they need a particular skill set for a part of a project that is not available in their company and if the project is not an ongoing one (such as call center outsourcing project) it makes no sense to hire new employees – this is precisely where offshore outsourcing steps right in!

Although, partnering with an offshore outsourcing service is no piece of cake. So, in order to ensure that you get the best out of your outsourcing work, you will need to be cautious while selecting a provider and sustaining a professional and peaceful partnership with them.

How a Call Center can Boost Revenue ?

The most obvious way in which a call center can boost a company’s revenue is by providing top quality customer service call center. The provision of technical support services is especially important to companies that sell products like computers and electronics. A customer’s positive experience can turn into repeat business, and it will generate good word of mouth. Other ways that call centers can boost revenue include:

• Creating lead generation and sales by calling prospective customers
• Facilitating live chat and email to promote the company’s products or services
• Build customer loyalty

InSO International Call Centers offer not only the latest in call center technology, but staff dedicated to helping your company become more visible. Our performance has led to an established track record that puts us ahead of the competition. With offices in both the US and India, we ensure that our customers are always kept abreast of our operations.

All our agents are properly trained and possess the requisite dynamism and energy to help increase your profitability. Visit our website www.inso.us or call 625 531-6080 for a free quote. Let us show you the difference InSO can make to your bottom line.

Importance of Call Centers

The Growing Importance of Call Centers

The growth in the call center industry is largely based on the fact that despite their best efforts companies can’t do it all. Outside of the possible savings, offshore outsourcing call centers allows companies to focus on their core business. Calls centers can also be used as a way to brand a business and generate positive word of mouth. Of course, this can only happen if the call center operations meet certain standards. It is also important that the call center is capable of overcoming the inherent negatives from using an offshore entity to handle customer service issues.

The Negatives of Using Call Centers

When a company decides to use the services of a call center outsourcing it must be understood that as with everything else, there may be some hurdles in the beginning. Potential disadvantages of using call centers include:

• Customers are sometimes turned off by the idea of dealing with a third party. They may view the use of call centers as a way for the company to put some distance between themselves and the people who buy their products. 
• Using offshore call centers can come with the added problem of language barriers. The call center representative may not be fluent in English or their accent may make communication difficult. This can be detrimental to the possibility of repeat business or destroy customer trust and loyalty.
• A call center in a different time zone may not be the best fit for a company. A company needs to be certain that a representative is always ready to deal with calls.

Choosing the Right Call Center

Choosing the right call center not only erase disadvantages, but also work in the company’s favor. When looking for the right call center the company must ensure that:

• It has the necessary infrastructure for the job
• The call center has a proven track record
• The network is secure, ensuring protection of sensitive data

Call Centers – Generate Revenue by Satisfying Customers

As the world of business becomes more competitive, companies seek more ways to become leaner and more efficient. Many of them have realized the wisdom of using call centers as a means of providing reliable customer service. Good customer service call center aids in increasing revenue by helping to build customer loyalty.

Large companies are sometimes capable of creating their own call centers to handle customer service issues and to provide technical support services. This option is generally out of the reach of small and medium sized businesses due to the costs involved. For this reason the vast majority of companies, regardless of size will call center outsourcing operations. Financially it is a cheaper option than setting up a call center and when a good company I used customer service is not compromised.

While there are call centers based in the US, companies will typically choose an offshore call center for budgetary reasons. Whatever a company may choose, it is vital that it is able to monitor call center operations to ensure that their customers are getting quality service. Being offshore does not affect the quality service offered by a call center once staff is properly trained.

Onshore vs. Offshore Outsourcing

Today’s business sector is enjoying a massively changing and dynamic industry, particularly when it comes to subcontracting jobs. In the past, the conflict were between doing the job through in-house workforce or outsource it but with the rapid changes in the global economy, this has changed to whether offshore outsourcing or onshore outsourcing will serve the purpose of getting the jobs done. Onshore outsourcing refers to when the job is sent on locally based service or product supplier while offshore outsourcing is exporting the business process outside the country where cheaper labor cost is available. Both these types of business models have become largely popular even if each one has its advantages and disadvantages that can significantly affect the entire business.

Both onshore and offshore outsourcing is geared towards achieving the same goal and that is to minimize and significantly reduce operating costs while raising their productivity levels and reallocating the financial resources on other areas. Onshore and offshore outsourcing like inbound call center has a number of benefits, but if you learn more of these business models, it can help increase the potential of a particular business, it is best to also know the disadvantages that come with onshore and offshore outsourcing.

More often than not, onshore and offshore outsourcing models like most of the inbound call center today offer excellent deals for majority of companies opting to integrate this in their business operation. With onshore outsourcing, companies are able to take advantage of the proximity of the mother company to the organization where the business process is being outsourced. This means that there is no communication barrier to deal with and that makes traveling a lot easier than with offshore outsourcing. The only drawback to this is that the company has to deal with a much higher labor cost and various business regulations implemented locally. For example, onshore inbound call center has a much expensive labor cost compared to its offshore counterpart.

With offshore outsourcing on the other hand, the company can take advantage of a much lower labor cost because the operational expenses spent in business processing are largely minimized when it is outsourced outside the country. Most inbound call center opts to outsource the process out of the country because it is cost effective in their operation while allowing them to obtain qualified workforce at a fraction of the price when the business process is done onshore. Although there are additional operational expenses that must be considered in offshore outsourcing, companies are still able to compensate their losses from the cheap labor cost they can obtain outside the country.

The bottom line here is that as long as it can serve the business purpose for success and great profitability, onshore and offshore outsourcing is designed to perform effectively. It will all come down to the company’s decision on which of these models will allow them to enjoy the maximum opportunity for profits and ROIs while keeping their operational expenses down.

The History of Offshore Outsourcing

Offshore outsourcing is a term we often get to hear today, particularly when it comes to the industrial sector. But the truth is that offshore outsourcing is not a totally novice concept. Industrial companies who are contemplating of taking advantage of the benefits of offshore call center or are already taking part in call center outsourcing would certainly maximize their business opportunities by learning the full history of offshore outsourcing and how they can use it to improve their businesses today. What they say is true that experience is one of the best teachers because it can provide a better way to learn things and avoid the common mistakes that happened in the past.

Offshore outsourcing has been around since the latter part of the twentieth century when industrial companies started to outsource some of the minor aspects of their business to other companies who provide more specialized services. Before call center outsourcing has made a significant contribution in the industry today, business organizations had to handle most of the integral functions of their companies themselves. This kind of business model often leads companies to overlook the key parts of their businesses because their resources are often exhausted in less important matters, resulting in the inefficiency and wastage of valuable funds and company time.

Being able to learn from the mistakes of the earlier business models especially during the 70’s and 80’s lead to the inception of offshore outsourcing. And as the market demanded for more efficient customer service, call center outsourcing has become the emerging trend in business industries. Customer service call center is not the only major service that is being outsourced because companies that integrate offshore outsourcing in their business operations also sub contract some of the major aspects of their businesses including accounting, data encoding, payroll, and human resources to organizations that offer these types of specialized services.

In the early 90’s, organizations only outsourced jobs to some of the local companies that offered the services they were looking for, but in the mid 90’s when the first stage of globalization started to come into view including the major developments in technology and communication, offshore outsourcing developed into a full blown business trend. Another reason why offshore outsourcing became the number one option for business industries is due to its cost effectiveness. Companies opting to outsource some of their business offshore enjoy a much lower labor cost without sacrificing the quality of trained personnel to handle some of the aspects of their businesses.

Offshore call center has also become an integral part of businesses that focus on customer service. This type of offshore outsourcing allowed them to develop better relationship with clients by being able to service their needs without neglecting the core responsibilities of their companies. And as more and more business entities start to take notice of the benefits they can take advantage of from this kind of business model, call center outsourcing and other types of business subcontracting models are expected to grow in the next twenty years or so.

Major Benefits of Offshore Outsourcing

According to recent studies conducted for offshore outsourcing, the single factor that affected call center outsourcing in the past ten years was labor deployment and that is the standard used by most companies when it comes to making decision on hiring workforce on a larger scale and where to send them where they can get a more profitable advantage for their companies. Before, the cost of labor was one of the most important determining factors in management decisions. The truth is that the majority of the offshore call center boom that happened in the 90’s was all because of the cost efficiency offered by call center outsourcing. But as the demand for offshore outsourcing rose dramatically in 2000 up to the present, the benefits of offshore outsourcing today does not solely focus on cost efficiency alone.

Without a doubt, labor cost is among the important factors why offshore outsourcing is popular in the business sector. Call center outsourcing allows companies to perform crucial jobs without the need to pay steep wages compared to doing it onshore. Providing training and sometimes education for the local workforce is a high investment risk for majority of the companies not to mention the wasting of company’s valuable resources on redundant job responsibilities. The core objective of the business is often neglected due to the fact that most of the workforce is preoccupied on minor things like answering customer calls and other related tasks. It really does not make any sense in paying priced wages on jobs that can be performed at a fraction of the cost when the company considers offshore outsourcing.

Another advantage of call center outsourcing is that your business can operate twenty four hours and seven days a week. This is a key benefit for the industrial sector whose main service is offering round the clock assistance for their clients and customer service is a key component, offshore outsourcing is certainly the key to success. By using a call center, companies are able to boost their customer relations allowing clients to transact business with them without having to waste time or wait in line for their turn. If customers have the convenience to quickly access the information they need, client relationship improves significantly. The kind of service provided by call center outsourcing can dramatically enhance the image of the company which in turn attracts more business opportunities.

Offshore outsourcing allows the company to obtain highly qualified staff without paying steep wages. The trained workforce provided for by offshore outsourcing is very efficient in handling calls, giving the kind of customer service a company requires in order to gain an edge and become competitive in servicing the  needs of their clients. Most companies opting for offshore outsourcing observe that they are now able to entertain double the number of calls than they used to before they got into customer service call center outsourcing. This is why most companies today are taking advantage of the benefits offered by offshore outsourcing, not only because it is cost effective for their business, but it becomes easier for them to manage vital statistics and other information essential to their business operation.

Offshore Outsourcing Services: Outsourcing Product Design

Advantages of offshore outsourcing product design

Outsourcing Product Design is the new buzz word in offshore outsourcing services. Sometimes finding the experts to do manufacturing or a specific aspect of design is the more profitable-route and ultimately economical.

Whether it is to cut costs, speed time to market, or get a new angle on a product design, many companies are outsourcing product design as a strategy to handle much of the work that was normally done in-house.
Offshore Outsourcing Services extends to manufacturing as well, but the benefits are different. Companies look to contract manufacturers to bear the financial risk since manufacturing internally requires a huge investment in production and test equipment and raw materials.
The point is once a company outsources they can focus on their own core competencies, devote more time to their customers, and move products out the door faster.

Offshore Outsourcing Product Design: Nitty gritty details

• "Typically you have to keep a couple of months of inventory in stock to draw from in order to manufacture your product," says Freid of Contract Manufacturing Consultants.
• "A contract manufacturer doing that for you, you just put in an order for a product, which you can immediately turn around and sell."
• Time to market is also an appeal for start-up companies. By outsourcing production they can get product rolling out the door faster.

Offshore Outsourcing Product Design: Is it for every one?

Says Freid of Contract Manufacturing Consultants “But contracting manufacturing is not for everyone”, who offers feasibility assessments for his clients.

"If the outsourcing value is small relative to the number of mechanical assemblies, that's not a program that's going to be attractive," Freid says. OEMs should also think twice if a product requires lots of changes or complex systems manufacturing.

Another consideration is the additional material cost. In order to meet their objectives, contract manufacturers need to mark up material costs by as much as 10%, according to Freid.

When should you outsource product design?
Freid says that companies tend to favor outsourcing product design and development

• If the design is for a low-end product relative to their other offerings,
• If the product requires design for manufacturability tests that are not available in house, or 
• If a design falls outside of its core competency.  

Now outsource product design and ring in a different point of view; a different style." to your products- Best of luck!

Advantages and Disadvantages of Offshore Outsourcing

With the ever changing global economy and the growing expenditure of maintaining in - house resources for minor business functions, lots of businesses today, either small or large, often opt for offshore outsourcing in order to trim down operational expenses and still enjoy excellent ROIs. Although some critics may contend that this type of business model can kill the local economy due to the massive reduction in inshore jobs, but in order to succeed in a cutthroat business, companies need to balance the needs of their customer and growing market demand and still be able to enjoy a profitable venture. And with the growing number of companies offering competitive offshore outsourcing services, even small scale businesses have no choice but to consider their options in offshore outsourcing.

More often than not, most of the countries where offshore outsourcing abounds have fewer regulations to meet, not to mention the lower costs of labor as compared to inshore workforce. But with all the advantages offshore outsourcing has to offer, offshore outsourcing services some major disadvantages. The disadvantages of offshore outsourcing services are among the reasons why offshore outsourcing is not a business model for all. For one thing, offshore outsourcing can significantly damage an economy and in the U.S. alone, several jobs are permanently lost and there are a growing number of skilled workers that need to learn new skills and obtain a new field specialization in order to qualify for the other types of jobs left intact by offshore outsourcing.

And because of the introduction of affordable yet highly competitive overseas workers in the job market, wages significantly decreased so in essence, local workers need to compete on a global scale and so do other small businesses that rely on subcontracted jobs of other much bigger corporations.

For large corporations that rely on offshore call center outsourcing services, they have to bear with decreased quality control and reduction in product development. When a company is into offshore outsourcing, the business no longer has control in the quality of materials used on a particular product, as well as the quality of its workmanship. In the United States, this can increase the company’s potential for various product related lawsuits and liabilities which can also potentially damage not only their names but their entire business structure as well.

The communication gap between the country where the service is being outsourced and the company that required the service can also negatively impact the business. This is considered as among the biggest disadvantages of offshore outsourcing and while the growing innovation in technology significantly helps in reducing this drawback, still companies have to properly evaluate their needs for offshore outsourcing and determine if they really need one or the local workforce can satisfy their company requirements.

Small Indian Offshore Outsourcing Becomes More Attractive

Offshore outsourcing in India has become truly successful due to the vast number of advantages offshore call center providers can benefit from. The truth is that there are only a few countries where offshore outsourcing is quite advantageous for call center services and this includes India among any other countries to provide more benefits making it an attractive business proposition for companies to invest in offshore call center services.

What makes offshore outsourcing attractive in India is the relatively low cost of business operation expenses. A lot of major companies in and out of the state had been outsourcing most of their support services requirements for several years now and with the growing advantage business firms can benefit from offshore call center services, the majority of their BPO requirements have also been redirected to the small Indian offshore outsourcing sector in order to take advantage of the greater profits they can make, as compared to directing it to other nearby countries that are also known for offshore outsourcing opportunities. With the increasing cost effective advantage of directly outsourcing most of the back - end support services, the major principles behind this move also have been applied to most of the high end services that can basically improve call center outsourcing for most of the companies that generally require them for a smoother and less complicated business operation. With this strategic approach in business, this has allowed companies to save enormously on their operating expenses.

With a strategic approach in offshore outsourcing in Indian communities, call center services allowed companies to fully concentrate their business efforts in developing and fully managing the main core of their businesses. Generally speaking, offshore outsourcing often leads to reduction and significant cut backs in managerial efforts as well as economize on time and company resources as a whole. By having someone professional to handle their BPO requirements, the company’s manpower will now be able to focus their time in research and business development as well as further enhance their business core products or services. This goes on without saying that the more time you spend on the core of your business, the more you can guarantee a significant increased in your company’s profits.

The good thing about offshore outsourcing particularly in India is that companies are often presented with top of the line alternative hiring opportunities. When you opt to outsource your BPO requirements in cost effective offshore destinations including India in particular, you can enjoy a number of hiring options and you can also hire different types of services only according to what your company really needs. With BPOs, not all projects are the same and it is only vital for your company to have as many choices as possible when hiring qualified and highly skilled personnel.

With all these seemingly excellent benefits of offshore outsourcing particularly in India, business firms will now be able to have the opportunity they need to fully develop their businesses while having majority of their BPO requirements handled by a team of professional personnel. For More Information’s Visit @ http://www.inso.us

Top Risky Offshore Outsourcing Destinations

Although offshore outsourcing for call center services became widely popular for BPO providers, there are things that can make these advantages turn into a great disadvantage. Like any other offshore investments, there are several key factors that can determine whether or not offshore outsourcing will work for the company or not and these include the outsourcing destination and the government’s support of the country where the BPO requirements will be outsourced.

The risks posed by the outsourcing destination will all depend on the company’s views about risky investment. Aside from the risks brought about by the offshore outsourcing destination, legal issues also play a vital role in the success of the offshore outsourcing venture. So in order to avoid lapses and misconstrued judgments, companies are advised to follow all the regulations implemented in a particular country with regards to offshore outsourcing ventures. So, if you are still in the first stage of planning your offshore outsourcing for call center services, it is a must to know at least some of the risk - prone offshore outsourcing destinations around the globe. By doing so, this can give a clear idea as to whether continue your outsourcing ventures in these countries or establish a contingency plan on as how to face the risks presented head on.

Ten Risk-Prone Outsourcing Destinations
This list is not made according to the level of risk involved but the countries are only included so as the readers will have an idea with regards to the risks involved in offshore outsourcing in these countries.

• Bangkok, Thailand
• Bogota, Colombia
• Jerusalem, Israel
• Johannesburg, South Africa
• Rio de Janeiro, Brazil

These countries make it to the top five due to various reasons including; the instability of their currency, increased rate in personal crime due to the lower ratio of police force to the number of the citizens in the city. The threat of terrorism as well as local rebel uprising also plays a major part in determining the level of risks faced by offshore call center services and offshore outsourcing in general.
The following cities and countries also made it to the list of risky offshore outsourcing destination due to minor reasons including climate threats, various geo-political issues, corruption in government, organized crime, and other related issues. These countries include:

• Manila, Philippines    - climate threats
• Juarez Mexico    - corruption in the government
• Colombo, Sri Lanka    -geo - political issues
• Kingston, Jamaica    - immaturity of the legal system
• Kuala Lumpur, Malaysia    - environmental issues including pollution

Although the risks presented here do not encourage companies to turn down their plans for offshore call center outsourcing services, it is best to evaluate all the key details with regards to their business objectives and BPO requirements in order for their companies to fully understand the risks they will face and how they would deal with should they decide to continue their offshore outsourcing from these destinations.

Top Five Buzzwords in Call Center Outsourcing

• BPO (Business Process Outsourcing)

Business process outsourcing is important for business organizations that need to contract a particular business-related task to third party providers. Basically, BPOs are used to save on operational expenses and in-house resources but this strategy is not used in order to become highly competitive in the market.

• Globalization

This particular term refers to the dispersal of services as well as technologies all over the world. For call center outsourcing, globalization is typical especially those opting for call center offshore outsourcing.

• SLA (Service Level Agreement)

SLA is basically the contract agreement between the company and the service provider.

• Core Competency

Core competency refers to the field of expertise of a particular business. In call center outsourcing, majority of the companies often outsource the not so important areas of their business in order for them to focus their resources on their own core competency for further development of their businesses.

• E-Outsourcing

E-outsourcing is fast becoming part of some major business entities. This particular activity is when a particular business entity purchases their required IT products or services using the internet instead of using their in-house resources to satisfy their IT requirements. For More Info Visit Our Site: http://www.inso.us

Buzzwords in Call Center Outsourcing

Call center outsourcing is fast becoming popular nowadays and if you are planning to venture in offshore outsourcing for call center services, it is important for you to understand at least the top ten most popular buzzwords in the industry.

• Near Shore Outsourcing

Near shore outsourcing is when a call center outsourcing company outsources their services within its neighboring countries. Basically, near shore outsourcing provides quite a number of benefits for an organization because of the strategic geographical propinquity reducing travel costs and communication expenses on the part of the company as well as the outsourcer. There will also be a great advantage with communication because it will be more likely that the people involved in the venture will all be speaking the same language which also reduces the need to train the staff on using a language foreign to them.

• Onshore Outsourcing

Domestic outsourcing or onshore outsourcing is when BPO requirements are being fulfilled by a particular company which is within the same country. As compared to other outsourcing opportunities, onshore outsourcing is a lot more expensive especially when it comes to labor costs, taxation, and other related aspects of the business.

• Offshore Outsourcing

Offshore outsourcing on the other hand refers to the outsourcing opportunities on other parts of the world where there is a much cheaper labor cost and lower tax expenses on the part of the company requiring for an offshore outsourcing for call center services.

• Virtual Call Center

Virtual call center is a simulation of a call center environment but the only difference is that call center agents are not working on the same premises.

• TCO (Total Cost of Outsourcing)

TCO typically directs its focus on the total cost of the outsourcing opportunity which includes the labor cost, tax rate, and other expenses included in the business venture. For call center outsourcing, TCO is very important because this alone can determine whether outsourcing will be advantageous on the part of the company that needs it or not.

Customer Service Call Center: An Outlook

Customer service call center is a way to effectively solve the problems incurred by clients/customer with their products and or services.  Any company – whether big or small – should have a customer service call center to generate and assist customers with customer support and efficient services. A lot of businesses are taking advantage of offshore outsourcing services – this way; they can focus on their core business and cut down on overheads.

A lot of companies have actually streamlined their approach to partnering with offshore outsourcing services. Companies should first decide on their needs before they opt for a customer service call center. A lot of companies look for budget solutions to suit their needs –this way they can easily solve their customer’s needs and also take care of their expenses. Technical problems are consistently arising after the product-sale and the business itself can justify the services.

It is no secret that companies are searching for low-cost customer service call center solutions to create a better customer services – thanks to offshore outsourcing services, this is possible. 

Retaining customers is a must, and having a customer service call center is one way to do it. If companies fail to retain present customers, they will definitely suffer in the long run. Companies that are able to support their customers by taking advantage of offshore outsourcing services will win the hearts of their customers.  Customer service call center might seem like a small activity but it can earn a huge applause and guarantee colossal returns. Customer service call center activities retain old customers and help build future customers/clients.

Customer service call center representatives have to be very smart, talented, genuine and highly skilled in handling difficult customers (every business has difficult customers). A couple of offshore outsourcing services hire employees that are not only  great at helping out customers, but are also very great at handling cantankerous customers as well. Many offshore customer service call center outsourcing solution also employ state of the art technology and sheer professionalism in order to create an environment that will meet the various demands of valued customers/clients. Another great quality of offshore customer service call center services is their commitment of time and completion of tasks.

There are a variety of activities involved in a customer service call center and all of these activities are dealt with equal efficiency through reputable offshore outsourcing services. As a matter of fact offshore outsourcing services have to work according to their client’s specifications – but of course, small variations and modifications are allowed.

The various customer service call center services offered to doctors and lawyers are usually appointment fixing, query answering, registration, appoint reconfirmation etc. Your business does not have to be gigantic in order to take advantage of offshore customer service call center solutions.

Best Checklist for Inbound Call Center

References
Inbound or outbound call center services should be able to provide references. The references should be current and should be similar in size and function to your business. Find out if the previous customers are happy with the services provided by the proposed inbound call center.

Staff
A reputable inbound or outbound call center service do not hire any ole Okie from the Muskogee to represent your company, they only hire well educated, smart, intelligent, polite and English speaking employees.

What other support do they offer?
Find out what other type of services they offer. If you have clients who do not speak English, you should find out if the inbound call center offers other multi-lingual services as well.

Cost
How much will their services cost?  

Modus Operandi
Some inbound call center services offer performance based services and some offer services based on client’s requirements.

Inbound Call Center: Top Five Checklist

These days, the business climate is really competitive; business owners are doing everything they possibly can in order to reduce labor and infrastructure expenses. Outsourcing inbound call center services is very common today, because handling inbound or outbound call center service in-house can be pretty expensive and insufficient. Outsourcing a business inbound call center is a common practice and a smart way of doing business.

If your company is considering outsourcing inbound call center or outbound call center service but is finding it difficult in choosing the right inbound call center partner, below is a checklist to assist you in identifying a competent inbound call center –this checklist also applies for identifying outbound call center services as well:

1.    Quality Service
A reputable inbound call center can offer you cost effective services and will also assist you in reducing operating costs.

2.    Quality  Assurance Service
You need to understand that communication is the key to customer satisfaction and of course, retention.  These agents will be talking to your clients/customers, it s extremely important that they get it right.

3.    Technology
Find out if the inbound call center is using state of the art software, hardware and equipment. Many inbound and outbound call center services claim to use latest technology but they are not being truthful.

4.    Reporting
Find out if the inbound call center provides day to day reporting to track and measure performance. Also find out if the inbound call center answer 80 percent of their call in 20 seconds – this is the industry average. Is the company’s abandonment rate less than 5 percent? An inbound or outbound call center service average handling time needs to be within your requirements.

5.    Confidentiality
No business owner wants their business practices, methods, customer lists, leads or intellectual properties to get into the wrong hands.  So make sure that you find out if utter confidentiality is maintained. Does the inbound call center service offer a signed a non-disclosure agreement?

Call Center Outsourcing Costs

Businesses that have been searching for ways to move beyond the typical customer service can now do so at a lower cost. Thanks to offshore outsourcing firms, call center outsourcing costs are very affordable.

While business owners and prospects are hitting the customer service mark with CRM (customer relationship management), they now the opportunity to cut costs and offer better services even in a recessive economy. This may actually appear to be absurd, but it is possible with InsO International Call Center – a world class call center outsourcing solutions. InSO offers prime importance to prospects by delivering problem resolutions and services according to customer requirements.

The call center outsourcing industry is basically all about effectively handling specialized customer service tasks. The call center outsourcing business will be non existent if all businesses could perform these tasks themselves. Since operating margins consistently continue to dwindle, it makes perfect sense for them to assign this responsibility to skilled vendors such as InSO.

Allow statistics to prove the benefits of call center outsourcing. A lot of times, figures (or numbers) do speak louder than words; you will find that this is true in the case of the statistics on the benefits of outsourcing. The ROI (return on investment) will need to be taken into consideration when it comes to charting the performance of the call center industry in general.

According to a survey carried out by Hewitt Associates, the findings give enough reasons why companies can benefit from call center outsourcing.

•    Beneficial findings: 82% of the companies that were surveyed stated that call center outsourcing has been visibly beneficial to them.
•    Achieve cost cutting goals: 62% of companies that hire call centers in order to cut down costs, ended up achieving their financial goals.
•    A better disposition toward outsourcing: 34% of respondents stated that they feel better about hiring outsourced call center services than they were a couple of years back.

Call center outsourcing services are actually more affordable than you think, for instance InSO offers performance based call center services this simply means that clients only get to pay when the call center employees perform. –this way, they will not be risking anything.

The great part about call center outsourcing is that business owners do not have to spend a single cent on acquiring state of the art software, hardware or other equipments in order to provide quality service to their customers or clients. 

The partnership between a company and call center outsourcing services is a great way to help a business stay ahead of the competition.

Take advantage of InSO call center solutions and achieve your business goals. http://www.inso.us

Offshore Outsourcing: Trends and Techniques

Business owners will be glad to know that offshore outsourcing can help save their  operating  expenses, the latest trends and techniques in the call center outsourcing industry is clearly shifting from jus plain ole customer service to customer attraction/lead generation. It is common knowledge that many businesses consider offshore outsourcing to be the best way to get their call center tasks professionally carried out while saving a lot of precious funds in the process.  InSO International Call Center offers businesses the opportunity to enjoy world-class call center service.

InSO has as a matter of fact, ushered a major shift in the way companies view offshore outsourcing and conventional customer service.

With the introduction of up to date technologies, business owners are discovering that they can serve their clients/customers better by simply taking advantage of offshore call center outsourcing. Thanks to offshore outsourcing, companies no longer have to sacrifice monetary and human resources to perform these tasks in-house.

India is still the nation that completely stands out as the leading market in offshore call center outsourcing and is famous for having state of the art facilities and the very best infrastructure that is needed for setting up call centers. India is a country that has many reputable and certified call center outsourcing firms such as InSO – where companies are assured of having “24/7/365 days” service.

India is also known for its infinite pool of impeccable English speaking youth that can provide really high quality based service to clients/customers for really low costs per hour leading to huge savings for business owners. This is precisely the reason why a large amount of Fortune 500 companies choose to outsource to India which in turn has resulted in huge increase in call center work in this country.

The trends and technique in offshore outsourcing will definitely include wireless technologies and survey-based functionalities as well. Offshore call center outsourcing is proving to be really important in business branding.

Offshore outsourcing call center technique is simple; they just give clients or customers a reason to interact by offering them a convenient and valuable experience with every contact. Offshore outsourcing technologists such as InSO that combine social media and networking into their procedure have actually made amazing progress.

A lot of companies will be using web-based technologies in order to merge forces with offshore outsourcing firms.  In-house call center will handle the first level calls while the calls that happen to be of a marketing nature will be fielded by the offshore call center partner. The new trend in offshore outsourcing will involve business owners triaging call types to get qualified experts on the line in the shortest time possible. The outcome will be an improved resolution to issues and optimize customer attraction for marketing campaigns. 

InSO has been in the offshore call center business for over a decade and is the trendsetter for other call centers. So take advantage of InSO call center services and watch your business grow. http://www.inso.us

Offshore Outsourcing: A New Look

An offshore outsourcing call centers is an extremely economical solution for companies in developed nations. Companies can outsource certain tasks such as lead generation, customer service, help desk support and advice to reputable call center outsourcing providers. Offshore outsourcing firms can effectively handle both inbound and outbound calls for parent companies. 

A couple of years ago offshore call center outsourcing was frowned upon by many people; but now, business owners who fail to take advantage of offshore outsourcing will have problems keeping  up with the competition and may be out of business in no time.

In the old days, many businesses just send work to any ole offshore outsourcing provider, but these days, business owners simply prefer call center outsourcing providers that hire employees who are well versed in English and in other major languages as well. As soon as a contract is drawn between a parent company and an offshore outsourcing call center, some parent companies may have prospective representatives train at the parent country.

There are many offshore outsourcing companies that hire talented, smart, well educated and polite employees – it is virtually impossible to partner with a call center outsourcing company and expect nothing less than perfect service.

Call centers contractually bind themselves with reputable offshore outsourcing centers. In return, they simply charge a small fee. A lot of call center outsourcing companies work on monthly payment schedule, some work on performance basis and keep their contracts completely free of obligation regarding tenure to parent companies.

There are a lot of advantages for businesses that take advantage of offshore outsourcing. One of the key advantages is the immense cutback of overheads. Employees working in an offshore outsourcing company may charge way less than what local employees charge. In addition to this, the call center outsourcing market is an extremely competitive one and many offshore outsourcing companies are really striving hard to provide excellent services to their parent companies. It is also a well known fact that offshore outsourcing companies can double or even triple the business of companies – employees who work in call center outsourcing firms are better at attracting clients/customers and get their business.

Although, the greatest advantage of offshore call center outsourcing companies may be the flexibility of time that they offer. Call center outsourcing companies work around the globe in nations with different time zones, which means that these companies work 24 hours a day. Many offshore outsourcing companies work night shifts and on weekends as well – this simply means better business growth after a period of time.

Today, when the words “offshore outsourcing” is mentioned, India is the country that comes to mind. India is considered the hub of call center outsourcing in the world, period.

Call Center Outsourcing: Trends and Techniques - 2010

As companies start to understand how call center outsourcing functions can help save precious operating resources, the newest trends in the industry is shifting from just customer service to lead generation. Many companies consider offshore outsourcing to be the best way to get call center tasks done professionally while saving loads of money in the process.

Call center outsourcing has actually ushered a drastic shift in the way business owners consider offshore outsourcing and traditional customer service. Thanks to the introduction of state-of-the-art technologies, companies are finding that they can serve their customers better by considering call center outsourcing – with offshore outsourcing, business owners will not have to sacrifice financial and human resources in order to carryout these tasks in-house.

Trends and technique in call center outsourcing in 2010 will include wireless technologies and even survey-based functionalities. Call center outsourcing is really proving to be an important spoke in the branding wheel. The offshore outsourcing call center technique is quite simple really – just give clients/customers a reason to interact by simply offering convenience and value with each contact. While this may actually sound “easier said than done”, many offshore outsourcing technologists that combine social media and networking into their processes have really made astonishing headway.

Business owners need to understand that the role that call center outsourcing may play in Business 2.0 will require the assessment of the challenges it faces. Business owners who are seriously considering offshore outsourcing services will need to understand that they will not be compromising on the quality of service if they choose to allow a third party vendor handle their call center operations.

For those companies that are hesitant about taking advantage of call center outsourcing outside the country; well, the hybrid approach is also a great alternative.  According to the Information Technology (IT) News India, a couple of businesses are employing web-based technologies to combine forces with offshore outsourcing centers. The in-house call center handles first-level calls, while the calls of marketing nature are fielded by the third party call center outsourcing operators. In 2010, business owners can triage call types in order to get qualified professionals on the line within the shortest possible time. The result is an improved resolution of problems and an optimized lead generation for marketing campaigns.     

The simple truth is that business owners who do not want to take advantage of call center outsourcing (in 2010 and beyond) but would rather handle call center service in-house are really placing themselves at a disadvantage. Why not consider removing the burden of call center operation off your shoulder? With call center outsourcing, you are sure of having professionals who have the expertise to effectively handle your call center needs, while you explore new markets and advertising areas.

Call Center Outsourcing: Fast Food

Now it’s the age of fast food outsourcing: Sounds yummy?

High speed, Dead Cheap, Reliable communication lines let the order takers in Colorado Springs converse with customers in Missouri and deliver the yummy burgers and tongue tickling pizzas.
People picking up their burgers and pizzas never know that their order traverses two states and bounces back before they can even start driving to the pickup window.
If your fast food business is starting to be flooded with huge volumes of calls from customers and suppliers alike, maybe it is time for you to consider outsourcing your call requirements to a professional call center company.
In about 40 of its fast food outlets across America McDonald's has been routing orders in California, Hawaii, Mississippi and Wyoming to a hi-tech call center located at Santa Clara in California via the Internet. Operated by Bronco Communications, call center employees from this company process the order instantly and relay it back to the respective outlets where the orders are displayed on the TV console for the caterers to attend to the orders and dispatch them and for the cashiers to collect the displayed amount.
Even if your business is on a shoestring budget and you have a shortage of manpower to handle all the calls that come in on a daily basis call center outsourcing is a less complicated and affordable way to create an efficient customer service to your loyal and or prospective clients
Make your small scale fast food business appear large through offshore outsourcing services that provides a lot of benefits because not only will you be able to provide an efficient round the clock customer service but your brand image also grows day by day.
A good call center outsourcing solution can render professional customer service and make your small scale fast food business look more like a large corporate business entity in the fast food industry.

Call Center Outsourcing for the Health Care Sector

Basically, call center outsourcing provides quite a number of organizational advantages for the health care sector. A good call center outsourcing can provide health care organizations the time to focus their attention on the more important aspect of providing health care services rather than spending half of the manpower on answering calls. When this particular task is eliminated, the organization and its entire human resource can generally focus their time on improving their competencies while providing a good customer service in a cost effective manner.
So if you understand your need for call center outsourcing, you must know that there are several vendors and outsourcing providers you can choose from. The number of options you have in the market will make it a lot easier for your health care organization to find the right provider that can offer a diverse range of quality call center services and using top of the line technology in order to make call center outsourcing more efficient cost effective both on the part of the provider and the client. But then again, it is also important for your organization to choose a company that can also offer a professional service using highly trained call center agents because health care is a serious business and it is important to find a provider that have qualified staff to handle the volume of calls that can be a matter of life of death.
When looking for call center outsourcing company, there are several things that have to be considered in order to ensure that the provider will be able to deliver the quality service you need for your health care organization. And since you are in the health care industry, it is highly important for the call center provider to have a vast experience in the health care sector. Although some vendors may actually claim that they are the right team for your outsourcing requirements, you must conduct a comprehensive evaluation with regards to the real capacity of the company to handle important calls and inquiries regarding the health care industry.
It would also be a major advantage if the customer service call center provider has major experience in HMOs and has worked with different pharmaceutical companies and other related business industries handling telesales or telemarketing services that can satisfy your inbound or outbound requirements with the help of top of the line technology in the call center industry. It would be helpful if you can get access to evaluate the track record of the call center provider so your health care organization can verify their rate of success in handling telemarketing or telesales services for different related companies requiring call center outsourcing.
Depending on your actual requirement for call center outsourcing, your health care organization can certainly find a good provider that can guarantee for a quality service that significantly uplift the job competencies of your work environment.

Call Center Outsourcing for the Health Care Sector

Basically, call center outsourcing provides quite a number of organizational advantages for the health care sector. A good call center outsourcing can provide health care organizations the time to focus their attention on the more important aspect of providing health care services rather than spending half of the manpower on answering calls. When this particular task is eliminated, the organization and its entire human resource can generally focus their time on improving their competencies while providing a good customer service in a cost effective manner.
So if you understand your need for call center outsourcing, you must know that there are several vendors and outsourcing providers you can choose from. The number of options you have in the market will make it a lot easier for your health care organization to find the right provider that can offer a diverse range of quality call center services and using top of the line technology in order to make call center outsourcing more efficient cost effective both on the part of the provider and the client. But then again, it is also important for your organization to choose a company that can also offer a professional service using highly trained call center agents because health care is a serious business and it is important to find a provider that have qualified staff to handle the volume of calls that can be a matter of life of death.
When looking for call center outsourcing company, there are several things that have to be considered in order to ensure that the provider will be able to deliver the quality service you need for your health care organization. And since you are in the health care industry, it is highly important for the call center provider to have a vast experience in the health care sector. Although some vendors may actually claim that they are the right team for your outsourcing requirements, you must conduct a comprehensive evaluation with regards to the real capacity of the company to handle important calls and inquiries regarding the health care industry.
It would also be a major advantage if the customer service call center provider has major experience in HMOs and has worked with different pharmaceutical companies and other related business industries handling telesales or telemarketing services that can satisfy your inbound or outbound requirements with the help of top of the line technology in the call center industry. It would be helpful if you can get access to evaluate the track record of the call center provider so your health care organization can verify their rate of success in handling telemarketing or telesales services for different related companies requiring call center outsourcing.
Depending on your actual requirement for call center outsourcing, your health care organization can certainly find a good provider that can guarantee for a quality service that significantly uplift the job competencies of your work environment. For More Details Visit ours Site @ http://www.inso.us

Call Center Outsourcing for the Media Industry

Call center outsourcing and business process outsourcing (BPO) has become the most effective solution for every industry undergoing business expansion. Even in the media sector, call center outsourcing became the top solution.  Its purpose is to find a cost effective, quality based alternative to expand their extensive needs in the media industry. Basically, call center outsourcing served as the effective answer for inbound and outbound service requirements of the media

 industry and with the help of state of the art technology and the comprehensive training and qualification of call center agents, call center outsourcing has indeed became part of the core function of any business entities understanding the importance of outsourcing services.
BPOs and call center outsourcing often follow their own core values and corporate missions to ensure that their services will not be compromised by substandard services that can jeopardize their contracts with different clients from various parts of the business sector including the media industry. The growing demand in the media sector to have a more clear and strong relationship with the public and their other clients spawned their need to explore their options with call center outsourcing and with the round the clock customer service this can provide, the media industry will now have a better way of connecting with the public and conducting their inbound or outbound services.
There are quite a number of advantages for the media sector opting for call center outsourcing and other BPO services. The benefits not only lie in the cost efficiency due to affordable cost of skilled labor but simply because the companies are able to direct their focus on business growth and other important activities that matter to their expansion and not on entertaining calls. This is why with a good call center outsourcing provider, the media industry will have the opportunity to redirect their resources to further improve their services and allow the professional team of call center agents to handle their outbound or inbound requirements. By purposefully converging on developing core competencies, call center outsourcing also allows the media industry to direct their attention in establishing and achieving their long term goals and other company objectives that can and will determine the company’s continued existence in the future.
By acquitting the major resources of the media company from rigorous unrelated functions, the media company's core management will be able to pay more attention to other approach that can help boost their revenues and in turn increase their profits. There are various call center outsourcing services that can be taken advantage of the media company including basic customer services, telemarketing, market research, outbound / inbound services, IT management, and or financial portfolio management. Regardless of the purpose or requirements for call center outsourcing, the media industry can fully enjoy most of the possible growth needed by their sector by outsourcing some of their business processes so they can focus more their workforce in various aspects of the industry that requires close supervision.

Why Offshore Outsourcing?

Reliable, readily available technical support services through offshore outsourcing are demanded by consumers everywhere. With the competition among companies it is those who can provide the best customer support who will survive. While many persons may find the idea of offshore outsourcing technical support unappealing, there are good reasons to do it.

Five Good Reasons to Outsource Technical Support

There are many reasons to outsource technical support through offshore outsourcing.

Some of the most common reasons for not handling help desk support in-house are:

• Cost saving: Companies that outsource their technical support services realize cost benefits in many ways. These include reduced costs and overheads for staff to handle their offshore call center services. The cost of not setting up a 24-hour hour operation is also important as it can result in loss of customers. Customers will often move on to companies that provide around-the-clock support.
• Increased efficiency and productivity: When some customer service support services are outsourced, whether offshore or in the home country, greater productivity and efficiency generally follow.
• 24-hour service: The availability of around the clock technical support services through an offshore call center is vital to the success of many IT companies and related businesses.
• Improvement in customer service support: While some persons may disagree, if outsourced to a good offshore call center, customer service will definitely improve. This will happen as staff will be dedicated just to dealing with customer requests and calls for technical assistance. In addition, a contact center will have far better technology than most company run technical support service operations.
• Greater access to technical support database: With a cadre of call center agents trained to handle technical and computer-related issues, the probability of someone being available to help is greatly improved. For More Info @ http://www.inso.us

Inbound Call Center Outsourcing

An Inbound call center can also be defined as a call handling service unit. The main objective of such a center is to provide quick and effective client support. Some of the services they provide include: 

• Order Taking: This service is outsourced to ensure that all the sales oriented calls care handled. These processes also help the client ensure that all the crucial information regarding the products purchased by the clients is properly stored on a secure server. 
• Technical Support: This service is extremely crucial for all manufacturing and technological firms. The services offered here include providing relevant, on-time and effective technical support to the callers. Broadly, the services can be classified into the following categories – trouble shooting, product installation and repair, etc.

Customer support is an integral part of all the services provided by inbound call center. This is why these services require only seasoned or fully trained professionals, who will be able to tackle calls on behalf of the business clients. This will help the inbound call centers build a healthy and constant relationship between the clients and their customers.

Offshore Outsourcing Benefits:

It was quite some time back that someone had the bright idea of outsourcing their non-core jobs to developing nations like India. By doing so, they not only wanted to capitalize on a growing IT market but also make effective use of a talent pool that just keeps on getting bigger and better. Initially, this concept of offshore outsourcing was referred to as time-sharing and was meant to cut costs. However, over the years, the benefits only grew. Here are some of the common benefits:

• Labor Arbitrage: This was the initial gold mine that attracted international firms to start offshore outsourcing. Developing countries have a very vast and talented workforce, which is willing to work at cheaper rates than their international counterparts. This is because of the highly competitive market in these nations and also due to the steep difference in currency values.
• Infrastructure: Another reason for the competitive pricing of offshore call center services is that the overall setting up and maintenance of these call centers is pretty low as compared to their international counterparts.
• Better Quality of Service: The major international call centers are characterized by their high quality of customer service. Some of them even offer the unique combination of onshore management with offshore services. This way the outsourcing companies are made to feel as if their work is being handled onshore rather than offshore.

Offshore Outsourcing Facts

Many companies have the misconception that offshore outsourcing of services is not in their vested interest, although all the market surveys point to the contrary. Probably this statement by Jack Welch, of General Electric, about outsourcing to developing nations like India will give a clearer view, “A truly global company will be one that uses the intellect and resources of every corner of the world. India is a developed country as far as intellectual capital is concerned.”
One fact that hinders many from offshore outsourcing is the idea of their project being handled by a foreigner. Now they no longer need to worry about this, with the innovative new feature provided by some of the best call center service providers. They call this feature ‘Onshore Management with Offshore Services.’ These call centers have their head offices in all of the developed nations, from where full control can be exercised on the outsourced service.
Another commonly misunderstood fact is that by outsourcing of a service, the company loses all its control over it. This can also be taken care of by hiring a call center firm that creates regular records on vital facts, such as calls made, effective calls, calls received, etc. This way complete control can be exercised on the project.

Key points to ensure in Call Center Outsourcing

What is the company’s level of experience? This is vital when choosing the entity that will ultimately provide offshore call center services for your company. Even if they have not been in the business for that long, they should be able to offer some services that are standard to the industry as well as something different. Questions you need to ask are: Do you offer email and chat support services, or inquiry handling services; these questions are important in your drive to outsource.
What is the quality of their infrastructure? Any company that offers call center outsourcing services must have the necessary tools for the job. This includes the latest telephone and computer technology.
The billing process: Some companies are unscrupulous in the way in which they handle business contracts. Your call center must be upfront about all associated costs to provide the service to your business to avoid problems later on. If the company is flexible with its billing plans this is even better.
Proximity and cultural alignment: While it is widely acknowledged that call center outsourcing often involves using a company in a foreign country, there should be a way to monitor its operations to ensure value for money. Some call centers have offices in their client’s country’s as well as their home country.
Qualified agents: The agents should have a reasonable command of the English language and speak in a clear manner so as to be understood. They should also be familiar with the products or services of the companies they represent.

Successful Call Center Outsourcing:-

Any company that is exploring the option of using call center services must do some basic research in the initial phase before making a decision. Keep in mind that you are looking for a company that will represent your brand. The wrong choice could have an adverse effect on the profitability of your business. It is necessary to be familiar with all aspects of call center outsourcing, and what it can mean for your business. Understanding the difference between functions such as inbound telemarketing and outbound telemarketing is important.

Despite the growth in the call center industry, using one is still not a decision that can be taken lightly. More companies are beginning to explore this option as the ability of call centers to generate sales and boost revenue becomes evident. In some cases it has become a necessity as companies try to respond to the competition.

Call Center Outsourcing: The New Wave to Boost Your Sales

Recent studies have showed that prior to call center outsourcing, the majority of loyal customers have turned down the services of a particular company even if they have been subscribing or using their services for quite some time now due to poor services or customer assistance. This is mainly because company staff is not well trained to properly handle customer queries. Instead of being treated as most valued customers, a number of clients reporting the misbehavior of company staff are often ill - treated and are not accorded the respect due to a loyal customer.
One of the important things that most companies dealing directly with customers do not understand if they are planning to expand their services, is that they must also be ready to face bigger responsibilities in order to further increase the standards of their customer service. Those with no call center services more often than not are faced with great pressure that they are not accustomed to prior to their expansion. This can lead some staff to misbehave and in turn forget their protocol when handling a customer call.
Offshore outsourcing for call center services is often the most effective solution to once again build a much stronger relationship with the customers. Experts believe that in order to once again establish a customer friendly business environment, call center services need to be developed because call center agents are better trained to handle calls from customers. Depending on what clients need, either it is telemarketing or handling customer calls, call center outsourcing services can help save the company from losing all its major customers due to their poor performing customer services.
As more businesses are starting to recognize the importance of outsourcing call center services, a lot of them are also experiencing major growth in terms of profit and customer conversion rate. This is mainly because the special skills of offshore call center agents in handling prospective clients play a major role in cementing a workable relationship between the client and the company. Apart from this, the company can also enjoy fewer burdens from in - house responsibilities directly responsible for handling customer calls.
Companies like InSO are experts in providing an effective solution for those with call center outsourcing needs. Their experience in this field has allowed them to come up with innovative solutions that are expected and guaranteed to work both ways for the benefits of the company and the end user as well. By determining exactly the precise needs of the company, they will be able to easily identify the perfect solution for their outsourcing needs. This is why in order to find the most effective solution, it is suggested to first find a good provider who has been in the business and knows the needs of the consuming public.

Why You Will Not Regret Choosing Offshore Call Center Services

There are times when we make business decisions that we may live to regret but taking advantage of offshore call center services is most certainly not one of them.

As a business owner, your major concern is to provide quality products and or services and make good profit. But the harsh reality that many business owners have to face is running their business operations on an insanely tight budget – you don’t have to part with one of your lungs in order to grow your business, please your customers and still make good profit, all you need to do is take advantage of offshore outsourcing.

Offshore call center services carryout very important jobs at a fraction of the cost. Are you thinking:”I really don’t know, I would really prefer an in-house call center – this way, I can keep an eye on things myself.”  Well, you need to understand that training local talent will require a huge investment and addition to this, using well trained local talent in order to carryout routine, recurring jobs is a COMPLETE WASTE of finances when these talents can be used to carryout core business activities instead.

Paying a premium price for work processes that can be performed for way less is really not a smart business decision – seriously, who would do that?!

Offshore call center services offer you the opportunity to get world standard services at a fraction of the cost – outsourced employees are happy, your customers are happy and you are happy; this is what is known as a win-win-win situation.

Wait a minute! The advantages of call center outsourcing do not stop there. Reputable offshore call cener services such as InSO International Call Center offers you TOTAL value for your money. This company offers your business the opportunity to be “live” 24 hours a day and 7 days a week. This means that if timely assistance is a vital component for the type of service that you offer, call center outsourcing is your best bet.

By taking advantage of call center outsourcing, you can improve your customer relations. Your customers will be able to transact their business and will not take forever doing this. When customers have access to information when they need it the most, customer relationships will automatically improve – this will also boost the image of your business in the eyes of your customer.

So tell me, how on earth will you regret making this type of business decision?

Can Small Businesses Benefit from Offshore Outsourcing?

It is quite common to find small business owners handling every aspect of their business so that they can get some satisfaction of knowing that everything (and that includes the tiniest details) is going great with production, sales, finance, customer service and so on. The thought of having an “outsider” handle some aspects of their company completely turns them off offshore outsourcing.

You may even be thinking “Hey, I own a small business, isn’t offshore outsourcing for the fortune 500 companies?”

News, flash! According to the United States Business Association, an average small business owner usually spends 40% of his or her time on day to day administrative tasks. A lot of business owners spend a large chunk of their time finishing up tasks that will not even contribute a single cent to their profit margin – what a waste of precious time.

Offshore outsourcing services will definitely not put a hole in your bank account – this is also one of the reasons why small business owners don’t consider offshore outsourcing; they think it’s very expensive.

Okay, your business has reached that stage where you find it difficult to handle the customer service effectively, this is the time to take advantage of offshore outsourcing. Offshore call center solutions offer you great customer services at reduced costs. Customer service sure plays a vital role in the promotion of a business.

If you take advantage of call center outsourcing, you will get to save both time and money. You no longer have to worry about shelling loads of cash to pay for the following:

• Salaries and health benefits (which might include dental!)
• Office furniture and stationeries
• Utilities
• Employment insurance
• Advanced technologies
• Regular training of company representatives etc.

With a reputable offshore call center services such as InSO international Call Center, all you have to do is to focus on your business and leave your call center needs to us. InSO only hires well educated, smart and skilled employees who are really dedicated to providing ONLY world class customer services.

Agreed, people may have complains about other offshore call center services (especially regarding foreign accents). InSO employees speak impeccable English and are extremely polite.

Call Center Outsourcing - Improve Customer Relations and Watch your Business Grow

Do you know that call center outsourcing can help improve customer relations? One of the worst things that can ever happen to a business owner is to get on the wrong side of a customer! Please know that if you somehow made it to the “LIST” of a vindictive customer...hmm, you are going to get it, and you are get it good – I do not mean this in a nice way at all!

By taking advantage of offshore call center outsourcing, it is possible for organizations to improve their customer relations. When customers know that they can easily transact their business without wasting any of their precious time - this will certainly improve customer relations considerably and it will of course boost the image of your organization in the eyes of all your customers. Customers will in turn inform their family, friends, colleagues and acquaintances about your products and or services.

Yeah, it is kinda cool to have in-house call center service but do you really want to get into all the hassles of hiring and firing call center employees?  Do you want to shell out loads of cash every couple of weeks or months to train call agents? Do you...geez, there is more from where those came from! So let’s just cut straight to the chase!

Call center outsourcing offers you the chance to get highly qualified employees, these employees ensure that your in-bund and out-bound call taken care of in the most polite, friendly and efficient manner. Reputable offshore call center services such InSO international Call Center only employ educated, competent, skilled and polite staff who are well trained to handle even the most “hard-core” customer.

A lot of businesses have noticed that they are able to handle loads of calls when they took advantage of call center outsourcing – outsourced call center employees are known to be a hundred percent dedicated to their job.

As a matter of fact, your full-time staffs may not be able handle calls as efficiently as they should because they already have their hands full with other office tasks. And your in-house call center employee may have had it with the constant insults from customers and decide to give the customer an earful before he or she quits.

So you see, you most definitely need to take advantage of call center outsourcing. InSO offers all the benefits of offshore call center services and more details visit our site: http://www.inso.us

Offshore Outsourcing

It is quite common to find small business owners handling every aspect of their business so that they can get some satisfaction of knowing that everything (and that includes the tiniest details) is going great with production, sales, finance, customer service and so on. The thought of having an “outsider” handle some aspects of their company completely turns them off offshore outsourcing.

You may even be thinking “Hey, I own a small business, isn’t offshore outsourcing for the fortune 500 companies?”

News, flash! According to the United States Business Association, an average small business owner usually spends 40% of his or her time on day to day administrative tasks. A lot of business owners spend a large chunk of their time finishing up tasks that will not even contribute a single cent to their profit margin – what a waste of precious time.

Offshore Call Center is Evil! – Oh Please!

It is not uncommon to find many people criticizing offshore call center services but the truth is that the key purpose of offshore call center services is to help cut down company’s expenses. As a business owner, you will most times find yourself thinking of how to offer the best customer service without going bankrupt.

Offshore call center also offers high level of convenience for clients and customers by giving them the opportunity to have all their questions answered and also have their problems solved right in the comfort of their home. Agreed, some customers complain that they are not able to hear the accents of representatives. You will only have this problem when you choose an offshore call center that hires “just anybody”.

Reputable offshore call center services will only hire employees who are well educated, highly skilled, competent and polite.

InSO International call center is world class call center that provides the best outbound and inbound call center services in the BPO industry. Take advantage of this call center provider and you will be glad you did.

Offshore Outsourcing – What’s So Great About it Anyway!

Do not listen to anyone who talks smack about offshore outsourcing – watch them closely, they could be the competition just trying to be sneaky!

You need to understand that in order to have an edge in a very competitive business environment such as ours, you will need to take advantage of offshore outsourcing – trust me, smart business men and women are doing it.

Do you really need just one concrete reason to consider offshore outsourcing? How about two?!
Cost Control:-
Offshore outsourcing offers you the opportunity to save over 50 percent of operational and overhead expenses.

No Upfront Investments:-
Another great thing about offshore outsourcing is that you do need to invest a single cent on investments relating to infrastructures in order to get the latest advanced services.

By outsourcing some of your work processes, you also get the opportunity to focus on your core business – and FYI, there are many more reasons where these came from.
InSO international Call center offers you world class call center services at reduced costs. InSO puts your mind at ease because you know that your business is in safe hands. 

Best Telemarketing Service

Most companies, especially in today’s harsh economic climate want to spend their time running a profitable business. InSO is committed to offering the best telemarketing service to help your company do what they do best. Why not contact InSO International Call Center to find out how we can help you grow your business. To learn more about all our inbound and outbound services go to:

http://www.inso.us

• Inbound Call Center
• Outbound Call Center
• Call Center Outsourcing
• Offshore Call Center
• offshore outsourcing 
• Customer service call center

Offshore Outsourcing Call Center Services

Incredible savings on cost – companies  do not have to spend so much money in procuring latest technologies in order to meet up with current trends because the offshore call center service have already taken care of that. They use the right technology and of course, infrastructure.

Round the clock services – Because you go to bed at night does not mean your business has to sleep as well. With off shore call center services, your business can function round the clock especially if you have customers in different time zones – the 24/7 support will help customers solve their problems and queries at anytime.
Inbound services  - It is like your office voice mail system and this covers  different areas of work:

• Custom service
• Phone answering service
• Order taking
• Billing and collection service
• Technical support service etc.

Outbound services – this is typically used for telemarketing.  A well trained agent calls up a prospective customer to consolidate his or her decision making ability about the goods and or services you offer.

InSO is more than just an offshore call center service, they have been in the business for over a decade and know all the effective strategies that will keep customers smiling. It makes absolute sense to take advantage of off shore call center services. www.inso.us

Leveraging on the Latest Technology

InSO has state-of-the-art infrastructure to support call center services and operations. We have sophisticated IVR (interactive voice response) systems and dedicated software support.

With all advancement in technology, we incorporate latest features into our support strength. Thus, our clients can leverage on the latest technology that offers higher efficiency and better results.

As a leader in the call center outsourcing industry, InSO can assure its clients regarding a larger customer base, greater degree of brand loyalty and increased revenues. Visit here for more information http://www.inso.us.

Personalized Services for Exponential Growth

At InSO, we strive to maximize the client’s business efficiency with our tailor-made services. We spell the word ‘success’ by delivering a range of inbound call center services with a focus on quality and a customized approach. The dedicated team of executives at InSO, offers 24x7 support to the client.

They analyze the client’s business requirements and develop a specialized business process within the call center matrix. As the process is individually developed for each client, it completely aligns with their business objectives. Thus, for our clients, we are just an extension of their organization.

Our range of inbound call centers services includes:

• Answering service
• Order taking service
• Customer service
• Inquiry handling
• Technical support service
• Help desk support

Outbound Telemarketing Company

An outbound telemarketing company offers many benefits, such as:

• Improving your sales performance: With a call center it is possible to send out more calls to leads meaning that successful results will increase.
• Better use of staff time as agents are dedicated to one task, that is, making calls to generate business. If this function is done by in-house staff at your company that person would have multitask to complete the job.
• Improve customer service satisfaction by contacting customers and potential customers with offers of relevant and important products and services.

Most companies, especially in today’s harsh economic climate want to spend their time running a profitable business. InSO is committed to offering the best telemarketing service to help your company do what they do best. Why not contact InSO International Call Center to find out how we can help you grow your business. To learn more about all our inbound and outbound services go to:

• Inbound Call Center
• Outbound Call Center
• Call Center Outsourcing
• Offshore Call Center

Outbound Call Center Outsourcing Services

For the full range of outbound call center outsourcing services, InSO International offers it all. We are experts at:

• Outbound Call Center Services
• Appointment Setting Services
• Outbound telemarketing
• Sales and email marketing
• Lead generation services
• Mortgage lead generation
• Email Follow-up
• Voice Broadcasting Services
• Telemarketing Survey Solutions
• Direct Response Service
• Billing & Collection Services

Outbound Call Center Outsourcing

An outbound call center is your one-stop shop for effectively reaching customers and potential customers. Outbound call center services include

• Generating sales
• Providing customer service

Outbound call center outsourcing services at InSO International Call Center is handled by our highly-trained agents in our state-of-the-art call centers in the USA and India. We make technology our partner and ensure that our call center is always equipped with the latest devices in the call center business. This means that each and every call made on your behalf is likely to result in a successful outcome. InSO knows that good customer service is the only customer service and our experienced and highly-trained agents make this a priority.

Why Call Center Outsourcing?

A Perfomance Based Inbound Call Center Services has highly trained professionals and state of the art infrastructure. They offer the best customer services in the BPO industry. They are confident about the quality that they challenge the customer that they pay only if they perform and they are true to their word.

Hiring Call Center Services for Small Businesses

While hiring a call center agency, stick to just one slogan - customer care is paramount. With the growth of outsourcing services, call centers are mushrooming across the globe. One many even consider call center outsourcing services to a foreign agency to enjoy cost cutting. India, South Korea, Mexico and Singapore are some of the favorite outsourcing destinations.

A company should examine call center agencies on the following standards:
Infrastructure: Does the call center outsourcing agency have sufficient infrastructure to support your business requirements? Infrastructure includes human resource, technology, office location and support functions.

• Technology: Technology becomes a crucial factor to enhance customer experience. Employing live answering services and interactive voice response systems make a customer feel better.
• Previous record: Always check the previous client record of a call center agency. Also, look for the client retention ratio. If a good number of clients are continuing with their services, then it becomes a testimonial to their high quality performance.
• Culture: Language and cultural barriers are particularly important when outsourcing to a foreign nation. However, some of the foreign countries have developed a class of call center executives that can transgress the impact of culture and language.

Apart from all these parameters, pricing remains one of the biggest deciding factors for a small business.
InSO International Offshore Call Center offers high quality customer support solutions at cost-effective rates. They have completed over 200 call center campaigns with high success rates. To receive quotes regarding their high quality, yet affordable, call center services, visit http://www.inso.us