Offshore Outsourcing Facts

Many companies have the misconception that offshore outsourcing of services is not in their vested interest, although all the market surveys point to the contrary. Probably this statement by Jack Welch, of General Electric, about outsourcing to developing nations like India will give a clearer view, “A truly global company will be one that uses the intellect and resources of every corner of the world. India is a developed country as far as intellectual capital is concerned.”
One fact that hinders many from offshore outsourcing is the idea of their project being handled by a foreigner. Now they no longer need to worry about this, with the innovative new feature provided by some of the best call center service providers. They call this feature ‘Onshore Management with Offshore Services.’ These call centers have their head offices in all of the developed nations, from where full control can be exercised on the outsourced service.
Another commonly misunderstood fact is that by outsourcing of a service, the company loses all its control over it. This can also be taken care of by hiring a call center firm that creates regular records on vital facts, such as calls made, effective calls, calls received, etc. This way complete control can be exercised on the project.