- BPO (Business Process Outsourcing)
Business process outsourcing is important for business organizations that need to contract a particular business-related task to third party providers. Basically, BPOs are used to save on operational expenses and in-house resources but this strategy is not used in order to become highly competitive in the market.
This particular term refers to the dispersal of services as well as technologies all over the world. For
call center outsourcing, globalization is typical especially those opting for call center offshore outsourcing.
- SLA (Service Level Agreement)
SLA is basically the contract agreement between the company and the service provider.
Core competency refers to the field of expertise of a particular business. In call center outsourcing, majority of the companies often outsource the not so important areas of their business in order for them to focus their resources on their own core competency for further development of their businesses.
E-outsourcing is fast becoming part of some major business entities. This particular activity is when a particular business entity purchases their required IT products or services using the internet instead of using their in-house resources to satisfy their IT requirements.
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