Offshore Outsourcing Services: Outsourcing Product Design

Advantages of offshore outsourcing product design

Outsourcing Product Design is the new buzz word in offshore outsourcing services. Sometimes finding the experts to do manufacturing or a specific aspect of design is the more profitable-route and ultimately economical.

Whether it is to cut costs, speed time to market, or get a new angle on a product design, many companies are outsourcing product design as a strategy to handle much of the work that was normally done in-house.
Offshore Outsourcing Services extends to manufacturing as well, but the benefits are different. Companies look to contract manufacturers to bear the financial risk since manufacturing internally requires a huge investment in production and test equipment and raw materials.
The point is once a company outsources they can focus on their own core competencies, devote more time to their customers, and move products out the door faster.

Offshore Outsourcing Product Design: Nitty gritty details

• "Typically you have to keep a couple of months of inventory in stock to draw from in order to manufacture your product," says Freid of Contract Manufacturing Consultants.
• "A contract manufacturer doing that for you, you just put in an order for a product, which you can immediately turn around and sell."
• Time to market is also an appeal for start-up companies. By outsourcing production they can get product rolling out the door faster.

Offshore Outsourcing Product Design: Is it for every one?

Says Freid of Contract Manufacturing Consultants “But contracting manufacturing is not for everyone”, who offers feasibility assessments for his clients.

"If the outsourcing value is small relative to the number of mechanical assemblies, that's not a program that's going to be attractive," Freid says. OEMs should also think twice if a product requires lots of changes or complex systems manufacturing.

Another consideration is the additional material cost. In order to meet their objectives, contract manufacturers need to mark up material costs by as much as 10%, according to Freid.

When should you outsource product design?
Freid says that companies tend to favor outsourcing product design and development

• If the design is for a low-end product relative to their other offerings,
• If the product requires design for manufacturability tests that are not available in house, or 
• If a design falls outside of its core competency.  

Now outsource product design and ring in a different point of view; a different style." to your products- Best of luck!

Top Five Buzzwords in Call Center Outsourcing

• BPO (Business Process Outsourcing)

Business process outsourcing is important for business organizations that need to contract a particular business-related task to third party providers. Basically, BPOs are used to save on operational expenses and in-house resources but this strategy is not used in order to become highly competitive in the market.

• Globalization

This particular term refers to the dispersal of services as well as technologies all over the world. For call center outsourcing, globalization is typical especially those opting for call center offshore outsourcing.

• SLA (Service Level Agreement)

SLA is basically the contract agreement between the company and the service provider.

• Core Competency

Core competency refers to the field of expertise of a particular business. In call center outsourcing, majority of the companies often outsource the not so important areas of their business in order for them to focus their resources on their own core competency for further development of their businesses.

• E-Outsourcing

E-outsourcing is fast becoming part of some major business entities. This particular activity is when a particular business entity purchases their required IT products or services using the internet instead of using their in-house resources to satisfy their IT requirements. For More Info Visit Our Site: http://www.inso.us

Why Offshore Outsourcing?

Reliable, readily available technical support services through offshore outsourcing are demanded by consumers everywhere. With the competition among companies it is those who can provide the best customer support who will survive. While many persons may find the idea of offshore outsourcing technical support unappealing, there are good reasons to do it.

Five Good Reasons to Outsource Technical Support

There are many reasons to outsource technical support through offshore outsourcing.

Some of the most common reasons for not handling help desk support in-house are:

• Cost saving: Companies that outsource their technical support services realize cost benefits in many ways. These include reduced costs and overheads for staff to handle their offshore call center services. The cost of not setting up a 24-hour hour operation is also important as it can result in loss of customers. Customers will often move on to companies that provide around-the-clock support.
• Increased efficiency and productivity: When some customer service support services are outsourced, whether offshore or in the home country, greater productivity and efficiency generally follow.
• 24-hour service: The availability of around the clock technical support services through an offshore call center is vital to the success of many IT companies and related businesses.
• Improvement in customer service support: While some persons may disagree, if outsourced to a good offshore call center, customer service will definitely improve. This will happen as staff will be dedicated just to dealing with customer requests and calls for technical assistance. In addition, a contact center will have far better technology than most company run technical support service operations.
• Greater access to technical support database: With a cadre of call center agents trained to handle technical and computer-related issues, the probability of someone being available to help is greatly improved. For More Info @ http://www.inso.us

Offshore Outsourcing Benefits:

It was quite some time back that someone had the bright idea of outsourcing their non-core jobs to developing nations like India. By doing so, they not only wanted to capitalize on a growing IT market but also make effective use of a talent pool that just keeps on getting bigger and better. Initially, this concept of offshore outsourcing was referred to as time-sharing and was meant to cut costs. However, over the years, the benefits only grew. Here are some of the common benefits:

• Labor Arbitrage: This was the initial gold mine that attracted international firms to start offshore outsourcing. Developing countries have a very vast and talented workforce, which is willing to work at cheaper rates than their international counterparts. This is because of the highly competitive market in these nations and also due to the steep difference in currency values.
• Infrastructure: Another reason for the competitive pricing of offshore call center services is that the overall setting up and maintenance of these call centers is pretty low as compared to their international counterparts.
• Better Quality of Service: The major international call centers are characterized by their high quality of customer service. Some of them even offer the unique combination of onshore management with offshore services. This way the outsourcing companies are made to feel as if their work is being handled onshore rather than offshore.

Offshore Outsourcing Facts

Many companies have the misconception that offshore outsourcing of services is not in their vested interest, although all the market surveys point to the contrary. Probably this statement by Jack Welch, of General Electric, about outsourcing to developing nations like India will give a clearer view, “A truly global company will be one that uses the intellect and resources of every corner of the world. India is a developed country as far as intellectual capital is concerned.”
One fact that hinders many from offshore outsourcing is the idea of their project being handled by a foreigner. Now they no longer need to worry about this, with the innovative new feature provided by some of the best call center service providers. They call this feature ‘Onshore Management with Offshore Services.’ These call centers have their head offices in all of the developed nations, from where full control can be exercised on the outsourced service.
Another commonly misunderstood fact is that by outsourcing of a service, the company loses all its control over it. This can also be taken care of by hiring a call center firm that creates regular records on vital facts, such as calls made, effective calls, calls received, etc. This way complete control can be exercised on the project.

Offshore Outsourcing

It is quite common to find small business owners handling every aspect of their business so that they can get some satisfaction of knowing that everything (and that includes the tiniest details) is going great with production, sales, finance, customer service and so on. The thought of having an “outsider” handle some aspects of their company completely turns them off offshore outsourcing.

You may even be thinking “Hey, I own a small business, isn’t offshore outsourcing for the fortune 500 companies?”

News, flash! According to the United States Business Association, an average small business owner usually spends 40% of his or her time on day to day administrative tasks. A lot of business owners spend a large chunk of their time finishing up tasks that will not even contribute a single cent to their profit margin – what a waste of precious time.

Hiring Call Center Services for Small Businesses

While hiring a call center agency, stick to just one slogan - customer care is paramount. With the growth of outsourcing services, call centers are mushrooming across the globe. One many even consider call center outsourcing services to a foreign agency to enjoy cost cutting. India, South Korea, Mexico and Singapore are some of the favorite outsourcing destinations.

A company should examine call center agencies on the following standards:
Infrastructure: Does the call center outsourcing agency have sufficient infrastructure to support your business requirements? Infrastructure includes human resource, technology, office location and support functions.

• Technology: Technology becomes a crucial factor to enhance customer experience. Employing live answering services and interactive voice response systems make a customer feel better.
• Previous record: Always check the previous client record of a call center agency. Also, look for the client retention ratio. If a good number of clients are continuing with their services, then it becomes a testimonial to their high quality performance.
• Culture: Language and cultural barriers are particularly important when outsourcing to a foreign nation. However, some of the foreign countries have developed a class of call center executives that can transgress the impact of culture and language.

Apart from all these parameters, pricing remains one of the biggest deciding factors for a small business.
InSO International Offshore Call Center offers high quality customer support solutions at cost-effective rates. They have completed over 200 call center campaigns with high success rates. To receive quotes regarding their high quality, yet affordable, call center services, visit http://www.inso.us

Call Center Services Bring Market Expansion

Engaging call center services is an essential subset of a market expansion plan. One cannot ignore the fact that no business can survive without effective customer care services. Now, engaging in-house resources in customer care is expensive. The company will require dedicated space, technology, human resources and support infrastructure for this purpose. This will definitely bring negative returns on investment (ROI) in the financial statements.

By call center outsourcing the cost can be minimized to a great extent. Also, call center agencies are experts in their domains. They have experience in resolving customer queries in the best possible manner. Their high quality services will therefore generate a positive brand image among customers.

While cutting the expenses on customer care, call center outsourcing will also save crucial time and effort. These resources can be deployed to enhance the productivity of the company. Particularly, the top management would largely be free of customer issues and can focus on the growth of the company. They can address important issues such as business development, product research, market share, customer expectations and industry trends.

Offshore Outsourcing Services in India

A CBS news reporter once quoted that there are only four reasons why American companies opt for Offshore Outsourcing Services especially in India.

The India Advantage in the Call Center Industry-Top three reasons

Cost effectiveness is the most prominent reason for the unexpected growth of call center services in India. However, the country boasts several other attributes that support successful execution of call center outsourcing operations. Here are some of the most important features of India as an outsourcing destination:

• Large educated workforce: India has the one of the largest number of qualified, tech-savvy and skilled professionals. At InSO International Call Center, we strive to hire the best industry experts to deliver high quality services.
• English-speaking population: India has the second largest English-speaking population after the US. We train our executive for a natural US accent and conduct rigorous training on how to interact with customers.
• Time zone: India is approximately 11 hours ahead of the US time zone. By outsourcing call center services to India, western countries can enjoy 24x7 customer support services.

Range of Call Center Services/Offshore outsourcing services available in India

Call centers in India offer a range of services including:

Inbound call center services

• Answering service
• Order taking service
• Customer service
• Inquiry handling
• Technical support service
• Help desk support

Outbound call center services

• Appointment setting services
• Outbound telemarketing services
• Sales & email marketing
• Lead generation services
• Mortgage lead generation
• Email follow up
• Voice broadcasting services
• Telemarketing survey solution
• Direct response services
• Billing and collection services

With over 10 years of experience, InSO is the industry leader in providing call center services to international clients. Contact our executives through the phone or email to receive free quotes for our call center services. Alternatively, you can fill the customer query form available on the Home Page.