Top Ten Reasons to Outsource Call Centers Services

The future of business is truly upon us, and at the forefront of it are newly emerging ideologies that dictate businesses must reduce costs while improving upon profits, and at the same time, without detracting from quality or delivery. In essence, this can be a seemingly tight pickle for most businesses. However, with outsourced call center services, this can actually become a surefire reality.

In the past, call centers services that were offshore had much to prove; that they could meet demands of US companies effectively and efficiently without a detriment in quality taking place. They have proved that to be true now and they can offer a real means to a financial ends for most entities.

Who Needs Outsource Call Centers Services?

Just about any medium-sized to large business that services a wide array of different clients and requires a phone customer service hub can benefit greatly from using an offshore call center services provider.

You have basically two major options when considering a call centers services: outsource it or use a domestic provider. In the end, when you add everything up, it makes more sense to outsource and get the same thing for much less cost.

Top Ten Reasons to Outsource Call Center Services

Of course, there are some top reasons why more companies are outsourcing their call centers services during the modern era. Let’s examine a few of the top reasons why in the list that follows.

This should serve to better apprise you as to why call center services that are outsourced are more popular to use during modern times.

1. Fewer overhead costs for the same thing
2. Expertly trained reps improve retention and loyalty
3. You can use call centers services for a variety of different services
4. Domestic based project managers submit daily reports; it’s nearly like your call centers services is onshore
5. Strict quality assurance protocols ensure that customers are taken care of
6. Short wait times mean improved service
7. Better rates and flexible billing plans
8. More options to choose from
9. Improved profit margins
10. Track record of industry excellence

 

Related Links:

Comparing a Domestic & Outsourced Call Centers Service

Should You Offer Call Center Services for Brick & Mortar Websites?

Why Outsourcing Call Centers Services Makes Sense

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Should You Offer Call Centers Services for Brick & Mortar Websites?

What is a brick and mortar website or business? It’s a business that solely functions online. A good example of such businesses can be online stores or services providers; these are brick and mortar entities.

They all require call center services to assist their customers and resolve any issues, make changes to their accounts or upsell them or cross-sell them on different products and services. If you host a brick and mortar website, you will require call centers services to best service your customers; there’s no question about it.

Many Websites are Home-Based Businesses

Even some of the most popular online stores happen to be home based businesses that run off computers and are managed by the owners who work from home. But if your business is seeing hundreds of sales or more per week – the calls can get out of control.

You will soon need to hire help, and then you have to decide between paying a worker a hefty US wage or being smart about your money and outsourcing your call centers services.

If you have additional products and services to sell, call centers servicescan also improve those sales as well. A good rule of thumb is to take your time when considering and comparing call center services so you can find the most adequate and affordable service to meet your needs.

How Call Center Services Can Improve Profits

Consider this for a moment if you will: if you could hire ten workers to do the same job but for half the rate of what a different group of ten workers would charge for the same thing, which option would you choose?

Let’s say that the quality would not be impacted at all by the workers who charged less, and in fact it would generally be of higher quality than the workers who charged more for the same thing? Would you pay more for less?

That’s why outsourced call centers services make a great deal of sense – you get the same or better quality of workers, service, features and amenities—but you don’t have to break the bank at costly domestic rates to obtain that quality.

 

Related Links:

Why Outsourcing Call Centers Services Make Sense

Call Center Services at InSo

The Best Outsourcing Services in India | Call Center Services in India

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Customer Service Call Center: An Outlook

Customer service call center is a way to effectively solve the problems incurred by clients/customer with their products and or services.  Any company – whether big or small – should have a customer service call center to generate and assist customers with customer support and efficient services. A lot of businesses are taking advantage of offshore outsourcing services – this way; they can focus on their core business and cut down on overheads.

A lot of companies have actually streamlined their approach to partnering with offshore outsourcing services. Companies should first decide on their needs before they opt for a customer service call center. A lot of companies look for budget solutions to suit their needs –this way they can easily solve their customer’s needs and also take care of their expenses. Technical problems are consistently arising after the product-sale and the business itself can justify the services.

It is no secret that companies are searching for low-cost customer service call center solutions to create a better customer services – thanks to offshore outsourcing services, this is possible. 

Retaining customers is a must, and having a customer service call center is one way to do it. If companies fail to retain present customers, they will definitely suffer in the long run. Companies that are able to support their customers by taking advantage of offshore outsourcing services will win the hearts of their customers.  Customer service call center might seem like a small activity but it can earn a huge applause and guarantee colossal returns. Customer service call center activities retain old customers and help build future customers/clients.

Customer service call center representatives have to be very smart, talented, genuine and highly skilled in handling difficult customers (every business has difficult customers). A couple of offshore outsourcing services hire employees that are not only  great at helping out customers, but are also very great at handling cantankerous customers as well. Many offshore customer service call center outsourcing solution also employ state of the art technology and sheer professionalism in order to create an environment that will meet the various demands of valued customers/clients. Another great quality of offshore customer service call center services is their commitment of time and completion of tasks.

There are a variety of activities involved in a customer service call center and all of these activities are dealt with equal efficiency through reputable offshore outsourcing services. As a matter of fact offshore outsourcing services have to work according to their client’s specifications – but of course, small variations and modifications are allowed.

The various customer service call center services offered to doctors and lawyers are usually appointment fixing, query answering, registration, appoint reconfirmation etc. Your business does not have to be gigantic in order to take advantage of offshore customer service call center solutions.

Best Checklist for Inbound Call Center

References
Inbound or outbound call center services should be able to provide references. The references should be current and should be similar in size and function to your business. Find out if the previous customers are happy with the services provided by the proposed inbound call center.

Staff
A reputable inbound or outbound call center service do not hire any ole Okie from the Muskogee to represent your company, they only hire well educated, smart, intelligent, polite and English speaking employees.

What other support do they offer?
Find out what other type of services they offer. If you have clients who do not speak English, you should find out if the inbound call center offers other multi-lingual services as well.

Cost
How much will their services cost?  

Modus Operandi
Some inbound call center services offer performance based services and some offer services based on client’s requirements.

Inbound Call Center: Top Five Checklist

These days, the business climate is really competitive; business owners are doing everything they possibly can in order to reduce labor and infrastructure expenses. Outsourcing inbound call center services is very common today, because handling inbound or outbound call center service in-house can be pretty expensive and insufficient. Outsourcing a business inbound call center is a common practice and a smart way of doing business.

If your company is considering outsourcing inbound call center or outbound call center service but is finding it difficult in choosing the right inbound call center partner, below is a checklist to assist you in identifying a competent inbound call center –this checklist also applies for identifying outbound call center services as well:

1.    Quality Service
A reputable inbound call center can offer you cost effective services and will also assist you in reducing operating costs.

2.    Quality  Assurance Service
You need to understand that communication is the key to customer satisfaction and of course, retention.  These agents will be talking to your clients/customers, it s extremely important that they get it right.

3.    Technology
Find out if the inbound call center is using state of the art software, hardware and equipment. Many inbound and outbound call center services claim to use latest technology but they are not being truthful.

4.    Reporting
Find out if the inbound call center provides day to day reporting to track and measure performance. Also find out if the inbound call center answer 80 percent of their call in 20 seconds – this is the industry average. Is the company’s abandonment rate less than 5 percent? An inbound or outbound call center service average handling time needs to be within your requirements.

5.    Confidentiality
No business owner wants their business practices, methods, customer lists, leads or intellectual properties to get into the wrong hands.  So make sure that you find out if utter confidentiality is maintained. Does the inbound call center service offer a signed a non-disclosure agreement?

Personalized Services for Exponential Growth

At InSO, we strive to maximize the client’s business efficiency with our tailor-made services. We spell the word ‘success’ by delivering a range of inbound call center services with a focus on quality and a customized approach. The dedicated team of executives at InSO, offers 24x7 support to the client.

They analyze the client’s business requirements and develop a specialized business process within the call center matrix. As the process is individually developed for each client, it completely aligns with their business objectives. Thus, for our clients, we are just an extension of their organization.

Our range of inbound call centers services includes:

• Answering service
• Order taking service
• Customer service
• Inquiry handling
• Technical support service
• Help desk support

Outbound Call Center Outsourcing Services

For the full range of outbound call center outsourcing services, InSO International offers it all. We are experts at:

• Outbound Call Center Services
• Appointment Setting Services
• Outbound telemarketing
• Sales and email marketing
• Lead generation services
• Mortgage lead generation
• Email Follow-up
• Voice Broadcasting Services
• Telemarketing Survey Solutions
• Direct Response Service
• Billing & Collection Services

Outbound Call Center Outsourcing

An outbound call center is your one-stop shop for effectively reaching customers and potential customers. Outbound call center services include

• Generating sales
• Providing customer service

Outbound call center outsourcing services at InSO International Call Center is handled by our highly-trained agents in our state-of-the-art call centers in the USA and India. We make technology our partner and ensure that our call center is always equipped with the latest devices in the call center business. This means that each and every call made on your behalf is likely to result in a successful outcome. InSO knows that good customer service is the only customer service and our experienced and highly-trained agents make this a priority.

Call Center Services Bring Market Expansion

Engaging call center services is an essential subset of a market expansion plan. One cannot ignore the fact that no business can survive without effective customer care services. Now, engaging in-house resources in customer care is expensive. The company will require dedicated space, technology, human resources and support infrastructure for this purpose. This will definitely bring negative returns on investment (ROI) in the financial statements.

By call center outsourcing the cost can be minimized to a great extent. Also, call center agencies are experts in their domains. They have experience in resolving customer queries in the best possible manner. Their high quality services will therefore generate a positive brand image among customers.

While cutting the expenses on customer care, call center outsourcing will also save crucial time and effort. These resources can be deployed to enhance the productivity of the company. Particularly, the top management would largely be free of customer issues and can focus on the growth of the company. They can address important issues such as business development, product research, market share, customer expectations and industry trends.

Call Center Services | Call Center Outsourcing

Customer care call center services are considered a critical component of a successful business. For this reason, call center services have become an essential element of the customer relationship management (CRM) model. While, large and established companies are using customer care call centers to their benefit, small companies are still shying away from call center services.

In a world where customer loyalties switch faster than their clothes, hiring call center services and call center outsourcing is inevitable for a small business. It becomes even more important if the company is planning for growth.

Offshore Outsourcing Services in India

A CBS news reporter once quoted that there are only four reasons why American companies opt for Offshore Outsourcing Services especially in India.

The India Advantage in the Call Center Industry-Top three reasons

Cost effectiveness is the most prominent reason for the unexpected growth of call center services in India. However, the country boasts several other attributes that support successful execution of call center outsourcing operations. Here are some of the most important features of India as an outsourcing destination:

• Large educated workforce: India has the one of the largest number of qualified, tech-savvy and skilled professionals. At InSO International Call Center, we strive to hire the best industry experts to deliver high quality services.
• English-speaking population: India has the second largest English-speaking population after the US. We train our executive for a natural US accent and conduct rigorous training on how to interact with customers.
• Time zone: India is approximately 11 hours ahead of the US time zone. By outsourcing call center services to India, western countries can enjoy 24x7 customer support services.

Range of Call Center Services/Offshore outsourcing services available in India

Call centers in India offer a range of services including:

Inbound call center services

• Answering service
• Order taking service
• Customer service
• Inquiry handling
• Technical support service
• Help desk support

Outbound call center services

• Appointment setting services
• Outbound telemarketing services
• Sales & email marketing
• Lead generation services
• Mortgage lead generation
• Email follow up
• Voice broadcasting services
• Telemarketing survey solution
• Direct response services
• Billing and collection services

With over 10 years of experience, InSO is the industry leader in providing call center services to international clients. Contact our executives through the phone or email to receive free quotes for our call center services. Alternatively, you can fill the customer query form available on the Home Page.