Inbound Call Centers: Are International Call Centers the Way to Go?

Most companies require an inbound call center to facilitate the management of their customer service operations. However, when you factor the high costs associated with hosting your own inbound call center, it often makes more sense to outsource those same services to international call centers.

Let’s explore just what an inbound call center can do and why they are a necessary operation for most businesses. We will also examine why more companies are using an international call center, and why it makes more sense to outsource these call center services in today’s competitive business environment.

What is an Inbound Call Center?

An inbound call center is your central hub of communication between you and your clients or customers. They are often used for customer service, technical support and dispute resolution.

An inbound call center is also used for direct response marketing campaigns, where the best trained reps have a high sales closing ratio, and are also effective at up-selling and cross-selling inbound callers to dramatically increase sales and improve upon results.

Who Uses International Call Centers?

International call centers are the most cost effective and reliable, viable solution for companies that are seeking to host an inbound call center without the high associated operational costs and headaches of hosting their own one, or using a premium priced domestic service.

Some of the largest and most respected entities and corporations in the world rely upon an international call center to facilitate their customer service operations and other call center services—all the way down to boutique companies, and medium-sized businesses.

Is an International Call Center Better than a Domestic Inbound Call Center?

If you take your time and carefully compare different international call centers, you will quickly find that often you get improved quality and better results when you opt for an international call center. The best international call centers feature expertly trained reps, state-of-the-art software, stringent and effective quality assurance policies, and verifiable results.

The real differences that you will find is found only with how much money you can save when you are wise and choose to rely upon more affordable international call centers for your inbound call center or other call center services.

 

Related Links:

Inbound Call Centers: How to Find One for Your Company

Why International Call Centers Improve Profits & Reduce Costs

Could an International Call Center be the Cost Effective Solution

Top Ten Reasons to Outsource Call Centers Services

Why International Call Centers Improve Profit & Reduce Costs

During the present day, an international call center plays an integral role in allowing for companies and businesses of all sizes to better connect and support their customer base. A business is only as strong as its face to its customers, and its quality of products and services being offered.

These factors play an important role in the metric of any business during the present day. This is one of the main reasons why international call centers are being used by more entities: they strive to improve profits and return on investment while reducing overhead costs and at the same time not detracting from quality of service, but rather actually improving upon it.

Why Choose International Call Centers?

Are you spending too much money using domestic based call centers? Chances are good that if you were to compare overall quality and return in investment (ROI) that if you are using domestic based ones you are spending more money than you really need to.

When you outsource to international call centers, you get a higher quality of service, but for fewer dollars spent. This is the top reason why more companies swear by outsourcing to an international call center.

How International Call Centers Improve Profits

Think about this for a moment: the best international call center have expert trainers and reps, and a stricter quality assurance policy in place for their company. Since they have to demonstrate that they can offer better services for less costs to US based companies, they strive to go above and beyond, unlike many domestic based services.

The best international call centers have a high closing rate on sales or orders, a short wait time and the highest level of integrity with their reps; who love their jobs and what they do for a living.

How to Find the Best International Call Center

It’s not as hard as you might think to find the best international call centers. Look for the following items on this provided checklist so you can find the best international call center every time, and not have to worry about your call center services.

1. Should offer flexible billing plans
2. Should have experience managing similar campaigns
3. Reps should be expertly trained and fluent in English
4. Should have 60% closing ratio on sales
5. Should have domestic based project managers

 

Related Links:

Could An International Call Center be the Cost Effective Solution?

International Perspectives on Global Call Centers

Integrating Social Media Channels in International Call Center Operations

Global Media Desk Signs Strategic Partnership with InSO International Call Center

Could an International Call Center be the Cost Effective Solution?

Cost of doing business – or your overhead – versus your bottom line, or your return on investment, are two of the key principals that are factored when doing business. It’s safe to state that businesses wish to realize the least amount of overhead and the highest return on investments without compromising in between so that they can remain competitive in today’s stop and go business world.

One of the most popular solutions for this is found in international call center. Seeing as many companies require customer support or call center services, this is one of the simplest ways to improve profit margins while retaining a high level of customer service and support.

Why International Call Center Cost Less & Offer More

One thing to consider is why these international call centers are so affordable and will that detract from service or offer more? The reality is that different regions around the world have differing costs of living. The US has the highest cost of living.

So a worker can earn a very reasonable wage and enjoy a high quality of living in another country when working at an international call center, but at a rate that is far less than what it would cost for the same services in the US.

Because of this, international call centers are able to employ more workers and offer more services at a vastly reduced cost when compared to the domestic rates for the same thing; so they often make the most sense for businesses that are striving to improve their profit ratios.

Top Reasons to Use an International Call Center

There are some easily identifiable leading reasons why you should choose to use an international call center for your business. The following list of top reasons can better serve to apprise you.

1. Same or better service for fewer dollars spent
2. Offer more services to your customers and reduce costs
3. Eliminate the headache of managing your own call center
4. Experienced international call center vastly improve profits
5. You can shop around for the best rates from the leading providers and get a bargain that enables you to more easily realize your bottom line.

International Call Centers - How they Increase Your Bottom Line

An international call center is surely becoming a real staple in the modernized business world of today. Learn how an international call center can improve your profits!

If you have ever wondered if an international call center could help to boost your profits, but you were dissuaded from using one because you thought that overseas workers have language barriers that may detract from sales and your closing ratio – or your bottom line and return on investment – think again. As a matter of fact, the leading international call centers have some of the highest closing rates per average; far more than the leading onshore call centers do.

Why is this? Because they strive to train their employees expertly, and they have soft, fluent voices that calm a customer. Additionally, most of the employees are career workers that love their jobs every day, and they try to make a real difference when they are at work. If this sounds like the kind of people that you want working for you, and you have a budget and a bottom line to meet, then you should really consider looking into an international call center to seriously impact your return on investment in ways you never even thought possible.

Indian International Call Centers Verses Philippines International Call Centers

When choosing an international call center there are some important considerations to think about. For instance, some international call centers serve as excellent customer service and support hubs, but are not ideal for something like closing sales, up-selling or cross-selling. According to leading industry experts, the best international call centers for sales are located in India, where the soft spoken and caring nature of the reps actually spurs some of the highest closing rates in the industry. And while India international call centers are great for support as well, lots of companies choose to opt for an international call center in the Philippines because they can save a bit more money while still offering the same quality of support that their customers have grown to expect.

Your Bottom Line Matters Most

Here’s the real deal: your bottom line and your return on investment. What if you could improve your closing ratio, sales and profits, and actually vastly decrease your cost of doing business while not detracting from your overall quality, and actually vastly improving it? What business would say no to that? The bottom lines is the only line a business sees at the end of the day, and international call center services can help you to expeditiously meet that bottom line and keep on improving it, day in and day out.

InSO Inbound Call Center Rings in 11th Anniversary by Offering Month of Free Service with 12 Month Contract

ALLEN, TEXAS – (MARKET WIRE – 6/17/2011) – InSO (http://www.inso.us), a full service inbound call center, contact center and business process outsourcing services provider, is celebrating its 11^th anniversary by offering a free month of service to customers that sign up for a 12 month contract.

 “InSO is an active leader in a very competitive industry, and what has truly made us stand out over the past decade is our strong commitment to the needs of our clients,” says Srii Srinivasan, Marketing Manager for InSO. “We take the time to research and finely tune our clients’ marketing plans, and we expertly train our agents to fully understand the products and services that they are representing—ensuring that our clients’ needs are met and that we vastly improve their return on investment with each ongoing campaign.”

InSO is an international call center that specializes in a wide variety of services, including: sales, order taking, customer service, customer retention, cross-sell, up-sell, technical support, outbound telemarketing, back office support such as virtual receptionist, data entry, survey, third party verification and many more.  

“InSO has a world class infrastructure – inclusive of exceptional call quality/call handling, call monitoring and a high-tech performance monitoring system – in place to maximize results for our clients,” Srinivasan says. “We offer competitive offshore pricing with exceptional onshore service, as well as caring and attentive US-based project managers that communicate with our valued clientele on an ongoing basis.”

Raving customer testimonials come in every day thanking the InSO team for their extensive efforts and successfully implemented campaigns.

Scott Schalin, the owner of Herbal Groups, a nutritional dietary supplement company, and an 8 year client of InSO, recently wrote, “My company, Herbal Groups, has been working with InSO International Call Center for over 8 years, and I am extremely satisfied with the dedication, skill and quality of the center’s work. The reps are well trained and provide excellent customer service and sales support. They’ve even turned my CS into a profit center by saving cancelling customers and upselling existing customers with new products. I highly recommend InSO.”

For more information, please visit: http://www.inso.us.

International Call Center - The Benefits

An international call center is surely becoming a real staple in the modernized business world of today. Learn how an international call center can improve your profits!

If you have ever wondered if an international call center could help to boost your profits, but you were dissuaded from using one because you thought that overseas workers have language barriers that may detract from sales and your closing ratio – or your bottom line and return on investment – think again. As a matter of fact, the leading international call centers have some of the highest closing rates per average; far more than the leading onshore call centers do.

Why is this? Because they strive to train their employees expertly, and they have soft, fluent voices that calm a customer. Additionally, most of the employees are career workers that love their jobs every day, and they try to make a real difference when they are at work. If this sounds like the kind of people that you want working for you, and you have a budget and a bottom line to meet, then you should really consider looking into an international call center to seriously impact your return on investment in ways you never even thought possible.

Indian International Call Centers Verses Philippines International Call Centers

When choosing an international call center there are some important considerations to think about. For instance, some international call centers serve as excellent customer service and support hubs, but are not ideal for something like closing sales, up-selling or cross-selling. According to leading industry experts, the best international call centers for sales are located in India, where the soft spoken and caring nature of the reps actually spurs some of the highest closing rates in the industry. And while India international call centers are great for support as well, lots of companies choose to opt for an international call center in the Philippines because they can save a bit more money while still offering the same quality of support that their customers have grown to expect.

Your Bottom Line Matters Most

Here’s the real deal: your bottom line and your return on investment. What if you could improve your closing ratio, sales and profits, and actually vastly decrease your cost of doing business while not detracting from your overall quality, and actually vastly improving it? What business would say no to that? The bottom lines is the only line a business sees at the end of the day, and international call center services can help you to expeditiously meet that bottom line and keep on improving it, day in and day out.

Offshore Outsourcing Services in India

A CBS news reporter once quoted that there are only four reasons why American companies opt for Offshore Outsourcing Services especially in India.

The India Advantage in the Call Center Industry-Top three reasons

Cost effectiveness is the most prominent reason for the unexpected growth of call center services in India. However, the country boasts several other attributes that support successful execution of call center outsourcing operations. Here are some of the most important features of India as an outsourcing destination:

• Large educated workforce: India has the one of the largest number of qualified, tech-savvy and skilled professionals. At InSO International Call Center, we strive to hire the best industry experts to deliver high quality services.
• English-speaking population: India has the second largest English-speaking population after the US. We train our executive for a natural US accent and conduct rigorous training on how to interact with customers.
• Time zone: India is approximately 11 hours ahead of the US time zone. By outsourcing call center services to India, western countries can enjoy 24x7 customer support services.

Range of Call Center Services/Offshore outsourcing services available in India

Call centers in India offer a range of services including:

Inbound call center services

• Answering service
• Order taking service
• Customer service
• Inquiry handling
• Technical support service
• Help desk support

Outbound call center services

• Appointment setting services
• Outbound telemarketing services
• Sales & email marketing
• Lead generation services
• Mortgage lead generation
• Email follow up
• Voice broadcasting services
• Telemarketing survey solution
• Direct response services
• Billing and collection services

With over 10 years of experience, InSO is the industry leader in providing call center services to international clients. Contact our executives through the phone or email to receive free quotes for our call center services. Alternatively, you can fill the customer query form available on the Home Page.