Call Center BPOs – More Businesses Are Using Them & Here’s Why

A call center BPO is a business process outsourcing service hub that can take care of 100s of different and often remedial or time consuming tasks at an affordable rate.

More and more you are seeing businesses rely upon effective and efficient business process outsourcing services to help them better meet their daily administrative tasks and goals. Also called a BPO, the most common ones that you will find are well managed and well staffed call center BPOs that can provide a number of exceptional services so that a business can better manage its affairs and streamline company efficiency. Learn why a call center BPO can enable your business to run more smoothly.

Why Use a Call Center BPO?

Think about all of the tasks that your business manages and handles on a daily basis. From invoicing to record keeping, document scanning, phones – inbound and outbound calls, customer support, technical support, contact centers, web support, collections, billing, etc. – they all add up to some hefty overhead costs come the end of the day. Then you have to think about all of the domestic employees that you have to pay at domestic rates just to keep operations afloat. It sure can seem overwhelming when you really consider all of these factors. This is why many smart business owners opt for a call center BPO—which can handle these remedial and time consuming, and domestically costly tasks on their behalf. Think about this: if you could get the same amount of tasks completed on any give day using a call center BPO, but for half the cost of what a domestic worker would run you to do the same thing, and they were expertly performed, which would you opt for?

Why Many Businesses Rely Upon Call Center BPOs

Knowing that you are getting the best call center BPO service is incremental in your success. You never want to sacrifice quality and performance for a savings in price. But, with the best call center BPO providers, you will get amazing service, attention to detail and exceptional quality … you just won’t have to pay through the nose to get it. So if you add up your bottom line for each month, and you factor that if you were to use a call center BPO to perform and execute many different business tasks on your behalf, you might arrive at the conclusion that you don’t need to be paying nearly as many employees at domestic rates as you have been. Even better, the call center BPO will cost you far less than just one employee’s annual salary, not to mention the cost of your portion of their taxes. For most companies, call center BPOs allow them to stay on track with their set budget, while streamlining corporate efficiency and improving return on investment in the demanding business world of today.

InSO Inbound Call Center Rings in 11th Anniversary by Offering Month of Free Service with 12 Month Contract

ALLEN, TEXAS – (MARKET WIRE – 6/17/2011) – InSO (http://www.inso.us), a full service inbound call center, contact center and business process outsourcing services provider, is celebrating its 11^th anniversary by offering a free month of service to customers that sign up for a 12 month contract.

 “InSO is an active leader in a very competitive industry, and what has truly made us stand out over the past decade is our strong commitment to the needs of our clients,” says Srii Srinivasan, Marketing Manager for InSO. “We take the time to research and finely tune our clients’ marketing plans, and we expertly train our agents to fully understand the products and services that they are representing—ensuring that our clients’ needs are met and that we vastly improve their return on investment with each ongoing campaign.”

InSO is an international call center that specializes in a wide variety of services, including: sales, order taking, customer service, customer retention, cross-sell, up-sell, technical support, outbound telemarketing, back office support such as virtual receptionist, data entry, survey, third party verification and many more.  

“InSO has a world class infrastructure – inclusive of exceptional call quality/call handling, call monitoring and a high-tech performance monitoring system – in place to maximize results for our clients,” Srinivasan says. “We offer competitive offshore pricing with exceptional onshore service, as well as caring and attentive US-based project managers that communicate with our valued clientele on an ongoing basis.”

Raving customer testimonials come in every day thanking the InSO team for their extensive efforts and successfully implemented campaigns.

Scott Schalin, the owner of Herbal Groups, a nutritional dietary supplement company, and an 8 year client of InSO, recently wrote, “My company, Herbal Groups, has been working with InSO International Call Center for over 8 years, and I am extremely satisfied with the dedication, skill and quality of the center’s work. The reps are well trained and provide excellent customer service and sales support. They’ve even turned my CS into a profit center by saving cancelling customers and upselling existing customers with new products. I highly recommend InSO.”

For more information, please visit: http://www.inso.us.

Importance of Call Centers

The Growing Importance of Call Centers

The growth in the call center industry is largely based on the fact that despite their best efforts companies can’t do it all. Outside of the possible savings, offshore outsourcing call centers allows companies to focus on their core business. Calls centers can also be used as a way to brand a business and generate positive word of mouth. Of course, this can only happen if the call center operations meet certain standards. It is also important that the call center is capable of overcoming the inherent negatives from using an offshore entity to handle customer service issues.

The Negatives of Using Call Centers

When a company decides to use the services of a call center outsourcing it must be understood that as with everything else, there may be some hurdles in the beginning. Potential disadvantages of using call centers include:

• Customers are sometimes turned off by the idea of dealing with a third party. They may view the use of call centers as a way for the company to put some distance between themselves and the people who buy their products. 
• Using offshore call centers can come with the added problem of language barriers. The call center representative may not be fluent in English or their accent may make communication difficult. This can be detrimental to the possibility of repeat business or destroy customer trust and loyalty.
• A call center in a different time zone may not be the best fit for a company. A company needs to be certain that a representative is always ready to deal with calls.

Choosing the Right Call Center

Choosing the right call center not only erase disadvantages, but also work in the company’s favor. When looking for the right call center the company must ensure that:

• It has the necessary infrastructure for the job
• The call center has a proven track record
• The network is secure, ensuring protection of sensitive data

Call Centers – Generate Revenue by Satisfying Customers

As the world of business becomes more competitive, companies seek more ways to become leaner and more efficient. Many of them have realized the wisdom of using call centers as a means of providing reliable customer service. Good customer service call center aids in increasing revenue by helping to build customer loyalty.

Large companies are sometimes capable of creating their own call centers to handle customer service issues and to provide technical support services. This option is generally out of the reach of small and medium sized businesses due to the costs involved. For this reason the vast majority of companies, regardless of size will call center outsourcing operations. Financially it is a cheaper option than setting up a call center and when a good company I used customer service is not compromised.

While there are call centers based in the US, companies will typically choose an offshore call center for budgetary reasons. Whatever a company may choose, it is vital that it is able to monitor call center operations to ensure that their customers are getting quality service. Being offshore does not affect the quality service offered by a call center once staff is properly trained.

Onshore vs. Offshore Outsourcing

Today’s business sector is enjoying a massively changing and dynamic industry, particularly when it comes to subcontracting jobs. In the past, the conflict were between doing the job through in-house workforce or outsource it but with the rapid changes in the global economy, this has changed to whether offshore outsourcing or onshore outsourcing will serve the purpose of getting the jobs done. Onshore outsourcing refers to when the job is sent on locally based service or product supplier while offshore outsourcing is exporting the business process outside the country where cheaper labor cost is available. Both these types of business models have become largely popular even if each one has its advantages and disadvantages that can significantly affect the entire business.

Both onshore and offshore outsourcing is geared towards achieving the same goal and that is to minimize and significantly reduce operating costs while raising their productivity levels and reallocating the financial resources on other areas. Onshore and offshore outsourcing like inbound call center has a number of benefits, but if you learn more of these business models, it can help increase the potential of a particular business, it is best to also know the disadvantages that come with onshore and offshore outsourcing.

More often than not, onshore and offshore outsourcing models like most of the inbound call center today offer excellent deals for majority of companies opting to integrate this in their business operation. With onshore outsourcing, companies are able to take advantage of the proximity of the mother company to the organization where the business process is being outsourced. This means that there is no communication barrier to deal with and that makes traveling a lot easier than with offshore outsourcing. The only drawback to this is that the company has to deal with a much higher labor cost and various business regulations implemented locally. For example, onshore inbound call center has a much expensive labor cost compared to its offshore counterpart.

With offshore outsourcing on the other hand, the company can take advantage of a much lower labor cost because the operational expenses spent in business processing are largely minimized when it is outsourced outside the country. Most inbound call center opts to outsource the process out of the country because it is cost effective in their operation while allowing them to obtain qualified workforce at a fraction of the price when the business process is done onshore. Although there are additional operational expenses that must be considered in offshore outsourcing, companies are still able to compensate their losses from the cheap labor cost they can obtain outside the country.

The bottom line here is that as long as it can serve the business purpose for success and great profitability, onshore and offshore outsourcing is designed to perform effectively. It will all come down to the company’s decision on which of these models will allow them to enjoy the maximum opportunity for profits and ROIs while keeping their operational expenses down.

Call Center Outsourcing for the Health Care Sector

Basically, call center outsourcing provides quite a number of organizational advantages for the health care sector. A good call center outsourcing can provide health care organizations the time to focus their attention on the more important aspect of providing health care services rather than spending half of the manpower on answering calls. When this particular task is eliminated, the organization and its entire human resource can generally focus their time on improving their competencies while providing a good customer service in a cost effective manner.
So if you understand your need for call center outsourcing, you must know that there are several vendors and outsourcing providers you can choose from. The number of options you have in the market will make it a lot easier for your health care organization to find the right provider that can offer a diverse range of quality call center services and using top of the line technology in order to make call center outsourcing more efficient cost effective both on the part of the provider and the client. But then again, it is also important for your organization to choose a company that can also offer a professional service using highly trained call center agents because health care is a serious business and it is important to find a provider that have qualified staff to handle the volume of calls that can be a matter of life of death.
When looking for call center outsourcing company, there are several things that have to be considered in order to ensure that the provider will be able to deliver the quality service you need for your health care organization. And since you are in the health care industry, it is highly important for the call center provider to have a vast experience in the health care sector. Although some vendors may actually claim that they are the right team for your outsourcing requirements, you must conduct a comprehensive evaluation with regards to the real capacity of the company to handle important calls and inquiries regarding the health care industry.
It would also be a major advantage if the customer service call center provider has major experience in HMOs and has worked with different pharmaceutical companies and other related business industries handling telesales or telemarketing services that can satisfy your inbound or outbound requirements with the help of top of the line technology in the call center industry. It would be helpful if you can get access to evaluate the track record of the call center provider so your health care organization can verify their rate of success in handling telemarketing or telesales services for different related companies requiring call center outsourcing.
Depending on your actual requirement for call center outsourcing, your health care organization can certainly find a good provider that can guarantee for a quality service that significantly uplift the job competencies of your work environment.

Call Center Outsourcing for the Health Care Sector

Basically, call center outsourcing provides quite a number of organizational advantages for the health care sector. A good call center outsourcing can provide health care organizations the time to focus their attention on the more important aspect of providing health care services rather than spending half of the manpower on answering calls. When this particular task is eliminated, the organization and its entire human resource can generally focus their time on improving their competencies while providing a good customer service in a cost effective manner.
So if you understand your need for call center outsourcing, you must know that there are several vendors and outsourcing providers you can choose from. The number of options you have in the market will make it a lot easier for your health care organization to find the right provider that can offer a diverse range of quality call center services and using top of the line technology in order to make call center outsourcing more efficient cost effective both on the part of the provider and the client. But then again, it is also important for your organization to choose a company that can also offer a professional service using highly trained call center agents because health care is a serious business and it is important to find a provider that have qualified staff to handle the volume of calls that can be a matter of life of death.
When looking for call center outsourcing company, there are several things that have to be considered in order to ensure that the provider will be able to deliver the quality service you need for your health care organization. And since you are in the health care industry, it is highly important for the call center provider to have a vast experience in the health care sector. Although some vendors may actually claim that they are the right team for your outsourcing requirements, you must conduct a comprehensive evaluation with regards to the real capacity of the company to handle important calls and inquiries regarding the health care industry.
It would also be a major advantage if the customer service call center provider has major experience in HMOs and has worked with different pharmaceutical companies and other related business industries handling telesales or telemarketing services that can satisfy your inbound or outbound requirements with the help of top of the line technology in the call center industry. It would be helpful if you can get access to evaluate the track record of the call center provider so your health care organization can verify their rate of success in handling telemarketing or telesales services for different related companies requiring call center outsourcing.
Depending on your actual requirement for call center outsourcing, your health care organization can certainly find a good provider that can guarantee for a quality service that significantly uplift the job competencies of your work environment. For More Details Visit ours Site @ http://www.inso.us

Call Center Outsourcing - Improve Customer Relations and Watch your Business Grow

Do you know that call center outsourcing can help improve customer relations? One of the worst things that can ever happen to a business owner is to get on the wrong side of a customer! Please know that if you somehow made it to the “LIST” of a vindictive customer...hmm, you are going to get it, and you are get it good – I do not mean this in a nice way at all!

By taking advantage of offshore call center outsourcing, it is possible for organizations to improve their customer relations. When customers know that they can easily transact their business without wasting any of their precious time - this will certainly improve customer relations considerably and it will of course boost the image of your organization in the eyes of all your customers. Customers will in turn inform their family, friends, colleagues and acquaintances about your products and or services.

Yeah, it is kinda cool to have in-house call center service but do you really want to get into all the hassles of hiring and firing call center employees?  Do you want to shell out loads of cash every couple of weeks or months to train call agents? Do you...geez, there is more from where those came from! So let’s just cut straight to the chase!

Call center outsourcing offers you the chance to get highly qualified employees, these employees ensure that your in-bund and out-bound call taken care of in the most polite, friendly and efficient manner. Reputable offshore call center services such InSO international Call Center only employ educated, competent, skilled and polite staff who are well trained to handle even the most “hard-core” customer.

A lot of businesses have noticed that they are able to handle loads of calls when they took advantage of call center outsourcing – outsourced call center employees are known to be a hundred percent dedicated to their job.

As a matter of fact, your full-time staffs may not be able handle calls as efficiently as they should because they already have their hands full with other office tasks. And your in-house call center employee may have had it with the constant insults from customers and decide to give the customer an earful before he or she quits.

So you see, you most definitely need to take advantage of call center outsourcing. InSO offers all the benefits of offshore call center services and more details visit our site: http://www.inso.us