These days, the business climate is really competitive; business owners are doing everything they possibly can in order to reduce labor and infrastructure expenses. Outsourcing inbound call center services is very common today, because handling inbound or outbound call center service in-house can be pretty expensive and insufficient. Outsourcing a business inbound call center is a common practice and a smart way of doing business.
If your company is considering outsourcing inbound call center or outbound call center service but is finding it difficult in choosing the right inbound call center partner, below is a checklist to assist you in identifying a competent inbound call center –this checklist also applies for identifying outbound call center services as well:
1. Quality Service
A reputable inbound call center can offer you cost effective services and will also assist you in reducing operating costs.
2. Quality Assurance Service
You need to understand that communication is the key to customer satisfaction and of course, retention. These agents will be talking to your clients/customers, it s extremely important that they get it right.
3. Technology
Find out if the inbound call center is using state of the art software, hardware and equipment. Many inbound and outbound call center services claim to use latest technology but they are not being truthful.
4. Reporting
Find out if the inbound call center provides day to day reporting to track and measure performance. Also find out if the inbound call center answer 80 percent of their call in 20 seconds – this is the industry average. Is the company’s abandonment rate less than 5 percent? An inbound or outbound call center service average handling time needs to be within your requirements.
5. Confidentiality
No business owner wants their business practices, methods, customer lists, leads or intellectual properties to get into the wrong hands. So make sure that you find out if utter confidentiality is maintained. Does the inbound call center service offer a signed a non-disclosure agreement?
InSO offers world class offshore outsourcing services and its unique call center outsourcing services comprises of: Inbound call center services, Outbound call center services, Order taking services, Direct survey solutions. The focus is on exceeding client requirements. We are so confident about our quality that we offer Performance Based Inbound Call Center Services to our clients.
Thank you for sharing the information.
ReplyDeleteI absolutely agree with this. The business climate is not only competitive and cutting the labor and infrastructure expenses. But, with the development of telephone device it has become very easy and flexible to converse to long distance and also it has expanded its circumference to resolve the queries of any clients which is helping in the promotion of business, tracking or recording the data, creating leads, scheduling appointment etc.
There are a number of centers that are providing the service by answering maximum variety of calls within a limited time. While searching on the internet, I came across a website named as miami-exchange.com that provides the high-quality customer contact center services to small and medium-sized businesses with the help of inbound call answering services in South Florida.