Top 10 Reasons to Use an Outsourced Call Center

Do you know what the top reasons are for using an outsourced call center to better facilitate your businesses needs and vastly improve your bottom line? Find out in this blog!

Outsourced call centers serve a very integral role in the functioning, and more importantly, in the profitability of businesses during the modern day and age. If you really think about it, some of the best deals you get are able to be offered because of outsourced call centers. For instance, major computer companies like Dell rely upon outsourced call centers to meet their customers’ needs every day, which is one of the reasons why they can offer such a high level of customer support while also featuring the best rock bottom bargains on name brand and high quality personal and business computers. Do you know what the top reasons are for using an outsourced call center? Find out in this blog!

Top 10 Reasons to Use an Outsourced Call Center

1. Offering your customers a high level of support that is constant.
2. Being able to know that you are meeting your customers’ needs without breaking the bank.
3. Enjoying a reduction in the cost of your business’ overhead without compromising on quality and service.
4. Knowing that by using the best outsourced call centers you can enjoy peace of mind in knowing that your brand and image are being properly represented.
5. Removing the headaches from managing and paying for a domestic call center.
6. Reducing overhead costs and improving profit margins, thus increasing your bottom line.
7. Improving customer service, up-sells, cross-sells, and overall quality by relying upon seasoned industry veterans that are expertly trained.
8. Knowing that the driving forces of your business – your customers and or clients – are being expertly cared for and that their needs are being met in a timely manner.
9. Being able to focus more upon expanding your business and its metrics without having to focus on the little things in between.
10. With outsourced call centers, you can even outsource tedious and time consuming business process – also known as business process outsourcing – such as invoicing, collections, image scanning, document creation, tech support, and dozens of others, while still saving tons of money and improving your bottom line; or your return on investment.

The Numerous Benefits of Outsourcing Inbound Call Centers

More and more businesses are quickly realizing that they don’t have to stomach the headache of operating their own inbound call centers. Learn the benefits of outsourcing.

An inbound call center is a big responsibility to manage. You have your staff, your mangers, the building and the overhead, salaries, turnover rates, and that’s just barely touching the subject. Then you have equipment, maintenance, security protocols, quality assurance, and many other very important variables to deal with. As you can see, inbound call centers require a specific focus in order for them to run efficiently. Many businesses need their own inbound call centers, but are unable to spend the high amount of money that is required to open their own. The savior for these entities is outsourced inbound call centers that offer affordable rates and that handle the headache of running the call center so a company can focus on its products or services instead upon customer service.

Outsourcing Inbound Call Centers Improves Your Bottom Line

One of the most important metrics for any business is its bottom line. Your cost of overhead and production versus your net profit off gross revenue is something that is sure to be a very big concern for any business owner. When you do the math and factor all of this, inbound call centers that you use for outsourcing can save you tons of money by not having to pay for those same services in house, which means a more realizable bottom line and increased net profits quarterly.

What to Look for in Best Inbound Call Centers

Knowing what you should look for in the best inbound call centers is incremental in the overall success of your ongoing campaign and in the effective maintenance of your corporate image and identity, with a particular emphasis on how you relate to your customers and how you retain them. By knowing what amenities to demand from the best inbound call centers, you can better avoid an inbound call center disaster, which can mar the good name of your company and cost you lots of money in lost revenue and unsatisfied customers.

1. The inbound call center should have fluent English speaking reps that are well educated.
2. You should receive daily monitoring reports and quality assurance reports and updates from domestic-based project managers.
3. Reps should be well trained on your product and services so they can best assist customers.
4. Average wait time should be very low.
5. The inbound call center should have an excellent reputation and should offer flexible and even hybrid billing options that are non deceptive.

International Call Centers – How They Strive to Meet Your Needs

International call centers are proving to be the lifeline between companies and their customers or prospective customers because they reduce overhead while increasing efficiency.

There seems to be some confusion regarding the purpose of international call centers and their functions. Some people may think that international call centers are merely call centers for companies that are based overseas. But in reality, most of the time that you call a toll free customer hotline, support line, information line, or product ordering line, your call is being routed to expertly trained reps at international call centers who are there to help you with any of your requests or needs. In fact, one of the primary reasons why companies are able to offer such amazing customer support features these days, and still keep their products competitively priced is thanks to the massive savings that they garner from outsourcing to international call centers in order to best support the needs of existing, returning and prospective customers.

Who Uses International Call Centers?

You might be a bit shocked to learn that more than half the time you phone a tollfree number to call a company regarding a product or service that your call is actually being routed to international call centers. Major companies like Virgin, Dell and Microsoft rely upon international call centers to best facilitate meeting the needs of their constantly growing customer base. There is a pretty good chance that you’ve spoken to the kind and caring, professional reps at international call centers before and never even realized it.

What to Look for in Best International Call Centers

If you are considering using international call centers services providers to better assist your customers and improve customer loyalty and retention – which we all know equates to an increase in profits and return on investment – there are some amenities that only the best international call centers offer. Sometimes it can seem confusing trying to discern what comprises the most premium of international call centers. However, the following list should help you to find the one that will best suit your needs now and well into the future.

1. Reps should speak clear and fluent English in a calm and soothing tone.
2. Conversion rates and retention rates should be high.
3. Quality assurance reports should be offered in detail.
4. The international call centers should have a disaster backup plan.
5. Provider should ensure highest security measures.
6. Project managers should be located onshore and report regularly.
7. Rates should not be deceptive – no round-off billing.
8. The international call centers provider should have experience handling many different kinds of campaigns in different industry sectors.

Direct Response Call Centers Are New Wave of Increased Business Profitability

More and more businesses are relying upon the outsourced services of direct response call centers to improve their bottom lines and increase profits.

Have you ever seen a product that was for sale on the television or online that offered a tollfree number that you could call to order the product right now? Chances are that in just a few minutes of watching local TV stations or browsing the web, you will find hundreds of these products that offer a tollfree line. The reps at the other end – that caring and friendly voice you hear that can attend to your needs – are happy workers who are employed at direct response call centers. Something that many people are entirely unaware of is that direct response call centers are usually located overseas, where services providers ensure that reps are trained in every aspect of the product being sold so that they can offer you the best assistance and enjoy the highest closing rate, upsell rate and cross-sell rate for their clients who are creating, marketing and selling the products to consumers.

What Are Direct Response Call Centers?

Chances are good that you have already talked to a helpful representative at direct response call centers before, and you may have not even realized it. The term direct response call centers implies that the call center is staffed with reps that are trained about particular products and or services that are being advertised, in which many inbound calls come in daily with customers seeking either more information or to purchase the products and or services. They are an essential part of most marketing campaigns during the present day.

How Direct Response Call Centers Increase Profits

With the best direct response call centers, you can actually realize a vast increase in your profit margins. First off, if you are smart and you choose to outsource your direct response call centers, you will already be greatly reducing your overhead and improving your return on investment. Secondly, the best direct response call centers have excellently trained reps that are sales pros, and that know how to upsell and cross-sell and even dissuade customers from making returns or canceling subscriptions. The best direct response call centers have reps that average at least a 60% closing rate, and some that are superstars with much higher closing rates. Finding the best direct response call centers is something that should be carefully researched: look at their client history, client reviews and quality assurance and sales reports so that you can make an educated decision on what services provider you should place your trust in for your successful sales campaign.

Customer Call Center – Outsourcing Saves Money & Improves Profits

A customer call center is an absolute must-have if you are operating in a customer service orientated business. Choosing the right one to meet your needs is critical to success.

Think about some of the products that you buy or use on a daily basis – or even web based services, or support lines for software you are using, a warranty you need to redeem, or even an information support line – these are all excellent examples of a customer call center in action. When a company has a business product, service, offering, help line, support line, or other customer service related functions – like order placing, order taking, technical support and so on – they rely upon a well equipped customer call center that has an excellently trained staff so they can improve and or maintain their positive ongoing relationships with current as well as new customers. As a matter of fact, most major companies and medium sized business would be up the stream without a paddle if they were not able to outsource to save time and money with a customer call center services provider.

Who Needs a Customer Call Center?

If you have a business that experiences a high volume of inbound calls from customers daily, then you would greatly benefit from having a customer call center that can represent your brand and image to your customers. When considering outsourcing for customer call centers, it’s always of good mind to take your time and really research each provider so you know what you can expect. By comparing history, client reviews and quality assurance, you can indeed find an excellent customer call center provider that can save you money and help you boost customer retention and loyalty.

Cost of Outsourced Customer Call Center vs. Domestic

Perhaps the most advantageous aspect of outsourcing customer call centers is that you can save lots of money and reduce expenses while dramatically improving your profit margins. When compared to domestic customer call centers that could really cost you an arm and a leg, provided you opt for a premium outsourced customer call center, there really is no comparison. Think about it in this manner: If you could buy the same car with the same features and amenities from two different dealerships, yet one was only charging half the price for the SAME car – which dealership would you buy the car from? Would you pay double because one dealership has higher costs of doing business that they pass onto you? Or would take the same exact same car for half the price and save a chunk of money without compromising features or quality?

BPO Call Centers – How they Help Businesses Improve Profit Margins

BPO call centers are staffed with some of the most reliable and diligent task performers that provide essential business functions at an affordable rate.

The wave of the future is business process outsourcing for many domestically based companies that are trying to reduce overhead without negating quality of work. The purpose of BPO call centers is to enable businesses to better streamline their efficiency while reducing the costs of labor and staff, and increasing overall productivity. When implemented properly, this equates to a more smoothly running enterprise that has a much more realizable bottom line – one that means more profits without compromising quality of common business tasks that can be otherwise costly at the domestic rates.

What Can You Use BPO Call Centers For?

BPO call centers serve many functions for the economically minded businesses of the modern day. From taking care of your inbound customer services calls or orders, to handling outbound telemarketing campaigns, surveys, order processing, invoice creation, database management, document processing, image scanning, collections, payables, receivables and nearly everything and anything in between. As you can see, there are umpteen amounts of different things that you can use BPO call centers for to get the job done right the first time around, and to lower your cost of doing business so you can realize a healthier profit margin each quarter.

Are All BPO Call Centers the Same?

When seeking out BPO call centers to facilitate your needs, not just any BPO call centers will do. It’s always wise to take your time and really research any BPO call centers that you are looking into before you sign on the dotted line and allow for them to represent your company’s integrity. Here’s a few great questions to ask about any BPO call centers before you enter into contract with them, so that you know you are getting a premium service that will best suit your needs.

1. How long has the BPO call centers been in business for?
2. How many campaigns have they successfully managed?
3. Have they won any awards?
4. How well trained are their reps?
5. Do they have domestic project managers that report to you daily?
6. Can they offer a flexible billing plan?
7. What do current and prior clients have to say?
8. Are their rates competitive?
9. Can they provide quality assurance reports?
10. Will you receive detailed reports daily?

The best BPO call centers will have detailed answers for all of these important questions.

Call Center BPOs – More Businesses Are Using Them & Here’s Why

A call center BPO is a business process outsourcing service hub that can take care of 100s of different and often remedial or time consuming tasks at an affordable rate.

More and more you are seeing businesses rely upon effective and efficient business process outsourcing services to help them better meet their daily administrative tasks and goals. Also called a BPO, the most common ones that you will find are well managed and well staffed call center BPOs that can provide a number of exceptional services so that a business can better manage its affairs and streamline company efficiency. Learn why a call center BPO can enable your business to run more smoothly.

Why Use a Call Center BPO?

Think about all of the tasks that your business manages and handles on a daily basis. From invoicing to record keeping, document scanning, phones – inbound and outbound calls, customer support, technical support, contact centers, web support, collections, billing, etc. – they all add up to some hefty overhead costs come the end of the day. Then you have to think about all of the domestic employees that you have to pay at domestic rates just to keep operations afloat. It sure can seem overwhelming when you really consider all of these factors. This is why many smart business owners opt for a call center BPO—which can handle these remedial and time consuming, and domestically costly tasks on their behalf. Think about this: if you could get the same amount of tasks completed on any give day using a call center BPO, but for half the cost of what a domestic worker would run you to do the same thing, and they were expertly performed, which would you opt for?

Why Many Businesses Rely Upon Call Center BPOs

Knowing that you are getting the best call center BPO service is incremental in your success. You never want to sacrifice quality and performance for a savings in price. But, with the best call center BPO providers, you will get amazing service, attention to detail and exceptional quality … you just won’t have to pay through the nose to get it. So if you add up your bottom line for each month, and you factor that if you were to use a call center BPO to perform and execute many different business tasks on your behalf, you might arrive at the conclusion that you don’t need to be paying nearly as many employees at domestic rates as you have been. Even better, the call center BPO will cost you far less than just one employee’s annual salary, not to mention the cost of your portion of their taxes. For most companies, call center BPOs allow them to stay on track with their set budget, while streamlining corporate efficiency and improving return on investment in the demanding business world of today.

Outsourcing Services Why They Make Good Sense

Did you know that your company could be saving a small fortune annually by using outsourcing services? Find out what to look for and learn more about them.

If you were shopping at the store and you were looking for a new computer, and there were two absolutely identical computers sitting on the shelf, but one was half the price as the other, which one would you choose? Now let’s add some more to this by stating that both computers are identical in every way, with exception to who made them. In fact, they both come with the same warranty, processor, software and high quality parts, but one just costs half the price? Would you pay double for the same thing? Of course you wouldn’t! That’s the best way to explain the benefits offered by outsourcing services: you get the same reliable quality of work or higher as you would domestically for a far more affordable price tag when you opt for outsourcing services.

Different Kinds of Outsourcing Services

There are dozens upon dozens of different processes that you can use outsourcing services to cover. The best companies that provide outsourcing services will have a lengthy list of different tasks that can be securely completed on your behalf. To better apprise you as to just what some of these tasks can range from, here’s a list of some of the most popular outsourcing services tasks that are offered by premium providers:

• Transaction processing
• Accounts payable
• Accounts receivable
• Cash management
• Payroll management
• Employee business expenses
• Insurance claims
• Commissions
• Collections
• Order processing
• Credit card processing
• Information processing

What to Demand From Best Outsourcing Services

Knowing what to expect and demand from the best outsourcing services is critical to your success. That’s why the best outsourcing services providers will offer you flexible billing plans and low rates. They will provide you with a history of their clients and demonstrate why they can make your project successful. Premium outsourcing services providers offer onshore project managers that keep you updated and in the loop daily. They have industry leading security measures in place and the best software and tools to get the job done right the first time. If the outsourcing services provider you are considering doesn’t meet these minimum requirements, chances are that you will not be satisfied with their output. Thankfully, there are excellent outsourcing services providers that offer these amenities and many more—things that you should always demand and expect from the very best.

International Call Centers - How they Increase Your Bottom Line

An international call center is surely becoming a real staple in the modernized business world of today. Learn how an international call center can improve your profits!

If you have ever wondered if an international call center could help to boost your profits, but you were dissuaded from using one because you thought that overseas workers have language barriers that may detract from sales and your closing ratio – or your bottom line and return on investment – think again. As a matter of fact, the leading international call centers have some of the highest closing rates per average; far more than the leading onshore call centers do.

Why is this? Because they strive to train their employees expertly, and they have soft, fluent voices that calm a customer. Additionally, most of the employees are career workers that love their jobs every day, and they try to make a real difference when they are at work. If this sounds like the kind of people that you want working for you, and you have a budget and a bottom line to meet, then you should really consider looking into an international call center to seriously impact your return on investment in ways you never even thought possible.

Indian International Call Centers Verses Philippines International Call Centers

When choosing an international call center there are some important considerations to think about. For instance, some international call centers serve as excellent customer service and support hubs, but are not ideal for something like closing sales, up-selling or cross-selling. According to leading industry experts, the best international call centers for sales are located in India, where the soft spoken and caring nature of the reps actually spurs some of the highest closing rates in the industry. And while India international call centers are great for support as well, lots of companies choose to opt for an international call center in the Philippines because they can save a bit more money while still offering the same quality of support that their customers have grown to expect.

Your Bottom Line Matters Most

Here’s the real deal: your bottom line and your return on investment. What if you could improve your closing ratio, sales and profits, and actually vastly decrease your cost of doing business while not detracting from your overall quality, and actually vastly improving it? What business would say no to that? The bottom lines is the only line a business sees at the end of the day, and international call center services can help you to expeditiously meet that bottom line and keep on improving it, day in and day out.

Direct Marketing Call Centers - How to Find the Best!

The success behind telemarketing campaigns and direct marketing campaigns are the expertly trained reps at direct marketing call centers.

Your direct marketing campaign is only going to be as good as the direct marketing call centers that you choose to use for your inbound calls or your outbound marketing calls. Companies can easily spend millions of dollars implementing direct marketing campaigns, only to see their money wasted by inexperienced reps and poorly trained staff that have a bad closing rate, and that lack the quality control and assurance to improve sales. Before you make a costly mistake by choosing the wrong direct marketing call centers, find out why only the best will do, and how you find such elite direct marketing call centers during the present day to make your next direct marketing campaign a surefire success.

The Best Direct Marketing Call Centers Super Boost Customer Retention

When you implement a direct marketing call centers services provider – your bottom line should be their first priority. Choosing the wrong direct marketing call centers services provider can often be a disastrous decision that makes or breaks the success of any product or service that you are launching. However, choosing a solid direct marketing call centers provider will have quite the opposite effect. The best direct marketing call centers will actually increase sales because they take the time to expertly train their reps to become educated about your products, services or offerings. These constituents contribute to the better trained reps – at the best direct marketing call centers – being able to vastly boost sales and closing ratios, as well as also increasing up-sells and cross-sells, and ultimately improving your profit margins drastically.

How to Know You Are Getting the Best Direct Marketing Call Centers Services

Of course, if you don’t know how to find premium direct marketing call centers, then what is the point? But thankfully there are some easily identified attributes that the best direct marketing call centers strictly adhere to and offer to you.

1. Reps should be expertly trained about your product and or service.
2. Quality assurance should be a top priority
3. Closing rates should be very high.
4. Center should be adequately staffed.
5. Domestic based project managers should update you on a daily basis.
6. Rates should be flexible with no deceptive billing practices.
7. Company should have history of outstanding performance.
8. You should be able to get an idea of their track record from prior campaigns.

InSO Inbound Call Center Rings in 11th Anniversary by Offering Month of Free Service with 12 Month Contract

ALLEN, TEXAS – (MARKET WIRE – 6/17/2011) – InSO (http://www.inso.us), a full service inbound call center, contact center and business process outsourcing services provider, is celebrating its 11^th anniversary by offering a free month of service to customers that sign up for a 12 month contract.

 “InSO is an active leader in a very competitive industry, and what has truly made us stand out over the past decade is our strong commitment to the needs of our clients,” says Srii Srinivasan, Marketing Manager for InSO. “We take the time to research and finely tune our clients’ marketing plans, and we expertly train our agents to fully understand the products and services that they are representing—ensuring that our clients’ needs are met and that we vastly improve their return on investment with each ongoing campaign.”

InSO is an international call center that specializes in a wide variety of services, including: sales, order taking, customer service, customer retention, cross-sell, up-sell, technical support, outbound telemarketing, back office support such as virtual receptionist, data entry, survey, third party verification and many more.  

“InSO has a world class infrastructure – inclusive of exceptional call quality/call handling, call monitoring and a high-tech performance monitoring system – in place to maximize results for our clients,” Srinivasan says. “We offer competitive offshore pricing with exceptional onshore service, as well as caring and attentive US-based project managers that communicate with our valued clientele on an ongoing basis.”

Raving customer testimonials come in every day thanking the InSO team for their extensive efforts and successfully implemented campaigns.

Scott Schalin, the owner of Herbal Groups, a nutritional dietary supplement company, and an 8 year client of InSO, recently wrote, “My company, Herbal Groups, has been working with InSO International Call Center for over 8 years, and I am extremely satisfied with the dedication, skill and quality of the center’s work. The reps are well trained and provide excellent customer service and sales support. They’ve even turned my CS into a profit center by saving cancelling customers and upselling existing customers with new products. I highly recommend InSO.”

For more information, please visit: http://www.inso.us.

India Call Center – Your Bottom Line is Their Priority

Perhaps the most commonly outsourced service happens to be an India call center. The very elite of these handle major campaigns on a daily basis. Find out how they can benefit you.

When major companies launch a new product, or they are trying to delicately handle a large load of inbound customers, new customers, or to provide support to existing customers, they often outsource these essential administrative tasks to an India call center. When it comes to the careful handling of your business affairs, the best India call centers have an international reputation for being elitists in their field. Find out why more and more companies are relying upon India call centers to facilitate a wide variety of call center services during the present day, and why they can help you to improve your profits and more effectively manage your company services and offerings.

Why Many Companies Swear by an India Call Center

India is one of the most rapidly expanding industrialized nations in the world, perhaps second next to China. As the country expands, the infrastructure has grown so vastly that one of the more desirable jobs is working at an India call center. The wages are fair and the work is stable and steady, which means that the workers are happy when they go to work each day. This equates to your reps providing a service on behalf of your company that is truly second to none. Content workers equates to larger sales and more profits. Additionally, you won’t be paying domestic market rates for India call center services, but you will receive more than exceptional service when you opt for the most premium providers. It’s getting more bangs from your buck and improving your sales while reducing your overhead that matters most – something you can easily find with India call centers.

Sales and Inbound Order Takes Excel at India Call Centers

Many major corporations in the US, as well as plenty of medium sized companies and brick and mortar (online only businesses) swear by India call centers for their ongoing campaigns. This is easily explained: the reps have a very soothing and calming voice, they are expertly trained, they speak very pleasant English and they have a staggering closing rate – some of the best India call centers boast closing rates as high as 60% on average. Your bottom line is important, and at India call centers, the reps are trained about each and every product or service, and what they can upsell and cross-sell to improve the average amount of each and every sale, and to further spur customer loyalty and brand awareness.

Philippines Call Centers - Why They Make Sense

There are many positive aspects of using a Philippines call center to facilitate your call center needs. Learn why Philippines call center are a smart choice.

When choosing a call center that can meet the needs of your expanding business, only the very best will do. It’s not an uncommon practice for businesses to outsource using a Philippines call center during the present day. There are actually many financial as well as business advantages to using Philippines call center to handle inbound calls or technical support, and even web, chat and email support. Learn why more companies are relying upon the caring reps and expertly trained staff at Philippines call centers to improve their bottom line and increase their return on investment.

Philippines Call Centers Are Affordable

First and foremost, let cost worry you the least when you opt for a Philippines call center, as you won’t be paying domestic rates by any means. But just because you are paying far less, does not mean that you are not getting first rate service. One thing that’s important to note is that a Philippines call center provides outstanding customer support and service. However, they are not as favorable for sales due to the language accent as, say, their Indian counterparts. But lower cost of living for their employees means a vast savings that’s passed onto you.

The Best Philippines Call Centers Have Onshore Project Managers

When choosing any Philippines call center for your business needs, since you are dealing with an overseas call center, you want to ensure that you are updated and apprised daily and kept in the loop. This means that only the most premium Philippines call center will offer you onshore and domestic project managers that keep you in the loop. The Philippines call center should submit daily reports, and quality assurance reports, and make sure that you are well informed about every aspect of your campaign.

What to Look for in Philippines Call Centers

There are some critical things to look for when trying to find the best Philippines call center. Here are the top five must-haves, and if the Philippines call center you are considering doesn’t offer this, look for a company that does.

1. Onshore project managers that submit detailed daily reports to you.
2. Flexible billing plans with no round-off billing or deceptive billing practices.
3. High-tech call center with data backup, strict security protocols and a disaster recovery plan.
4. Outstanding quality assurance and QA reports that reflect their highly skilled staff.
5. Experience handling similar campaigns and a trend of increasing profits and boosting customer retention with prior campaigns.

How Customer Services Call Centers Can Improve Your Bottom Line

Outsourcing to customer services call centers is a smart way to vastly reduce your overhead costs while drastically improving your bottom line – know what to look for.

When considering any customer services call centers for your needs, one good rule of thumb is to pretend that you are an actual customer. What would you expect from representatives that you were dealing with? You’d want high quality service, minimal wait time, soft spoken and fluent English in a calming tone, and a rep that understands your needs, the product or service and that can help you to the greatest extent possible. Additionally, the reps at customer services call centers should be able to tell you about other interesting products and services, or premium upgrades and special offers, without sounding like they are trying to sell you on anything. But rather, naturally intriguing you to upgrade your order.

Here’s a list of must-haves with any customer services call centers:

• Expertly trained reps that care about your brand
• Domestic project managers that communicate with you daily
• State-of-the-art technology and security parameters
• Daily reports and quality assurance reports
• Award winning call center
• No deceptive billing practices
• Experience in handling major campaigns
• Strong client base with positive feedback
• Flexible payment plans to meet your budget
• Proven track record in improving profits and sales

Why Outsourcing to Customer Services Call Centers Makes Sense

Today’s hectic and often crazy business world demands your utmost focus and attention to details – things that can easily get lost in the clutter when you have too much on your plate. Then you have the cost of doing business and your bottom line, which in today’s economy can be very difficult to meet with domestic customer services call centers. When you decide to use customer services call centers that are outsourced, you can greatly reduce your overhead while drastically improving your profit margins, and minimizing any related headaches of managing and paying for your own in-house customer services call centers.

As you can see, customer services call centers that are outsourced – when you know what to look for in the best ones – make a whole lot of sense in today’s demanding and often unforgiving business world. One question to ask yourself is do you want to focus on expanding your business and improving your bottom line? Or do you want to risk getting lost behind in the stop-and-go business shuffle of the modern day?

Call Centers Outsourcing – Why it Makes Sense & What to Look For

Call centers outsourcing is when a company uses a services provider to facilitate inbound and outbound calls. Learn how this can greatly benefit your business and save you money.

Do you know if call centers outsourcing can benefit your business? Here’s a quick wake up call: Imagine how much money you spend in just one year on just one representative domestically? It’s not cheap because you have to pay for benefits, insurance, paid days off, personal days, and the cost of the building, office, utilities, etc. As you can see, when you add all of this up, you are still left with the headache of managing a call center, and then dealing with employee turnover, quality assurance and about a million other things that can detract you from staying focused upon the expansion and successful operations of your business. Do you really need to be dealing with this big of a headache when call centers outsourcing services can save you time, money and frustration?

Why More Businesses are Using Call Centers Outsourcing Services

Think about this for a moment: when big businesses run big campaigns, they often need to place their skills on the management of those campaigns. Running a call center for, say, order takers, sales reps, and even customer support or assistance can be a doggedly tiring affair; not to mention a costly one at that. From the big box picture, let’s say a company has already focused their time on the creation, branding, marketing and production of a particular product and or service, only to realize that they now have to spend oodles of their time focusing on something that they really don’t specialize in: call centers. This can make or break the product or service if not appropriately handled. In enters the savior: call centers outsourcing that offer affordable services, expertly trained reps and rates that make the product work selling and marketing because they leave a wide enough gap for a healthy profit to be realized.

Five Things to Demand From Your Call Centers Outsourcing Provider

If you are considering using call centers outsourcing to better meet your bottom line and evade the headache of managing an aggressive customer relations campaign, congratulations on your wise decision. But before you enter in to contract with just any call centers outsourcing services provider, know what to demand and expect from the very best to make the most out of your money.

1. Premium call centers outsourcing services should have onshore project managers that keep you updated daily and in the loop.
2. Detailed reports should be submitted to you daily with all of the information that you need to see.
3. Representatives at call centers outsourcing should be expertly trained on your products or services and should be able to up-sell and cross-sell them.
4. Payment plans should be customizable and there should be no deceptive billing practices.
5. The call centers outsourcing provider should have at least 10 years of experience and should have managed similar campaigns in the past.

Call Center Support - Does Who You Choose Matter?

If you don’t have adequate and reliable call center support, your wonderful product could fail miserable when it shouldn’t. Learn why call center support is crucial to success!

Call Center Support – Why it Matters Greatly Who You Choose

Do you want just any company providing call center support for your valuable customers? Not just any entity will do. Rather, only the best will do! There are many viable reasons why companies are choosing to outsource call center support in the modern day. We will explore this and how you choose the region of your call center support in this article.

Why More Companies are Outsourcing Call Center Support

It’s easy to understand why more companies are choosing call center support services that are outsourced as opposed to domestic ones. Let’s examine the top reasons why this is.

1. Saves time
2. Reduces cost
3. Increases profit margins
4. Customers needs are met
5. No headaches with running your own call center

Call Center Support Services: India versus the Philippines

When you are looking to find a reliable call center support provider there are some things that you will want to look into, and also some things that you will want to avoid in order to evade the classic call center support disaster. Experts in the call center support industry advise that if you are seeking the best deal, but you are not looking to do sales, but rather just provide adequate call center support for your customers, that you can get the best deal on Philippines call center support services.

Sure, you can look into ones in India, but you will notice that the accent is very heavy for sales in Philippines when compared to India, which can decrease your average closing ratio. A good rule of thumb is to really take your time. Research the call center support provider and find out where they are located and what call center support regions they serve.

If you are trying up-sell or cross-sell, it will make better sense to go with Indian call center support services. If you need great call center support, and you want the best bargain, you can opt for Philippines. Just make sure you do your research and you can find the best one for your needs. Remember, something as simple as a thick accent can mean decreased sales. And with any call center support company, listen to the voices of the reps, if a company does not provide this then look elsewhere. The best call center support services providers have voice samples so you can know what your customers are hearing on a daily basis.

How Business Processing Outsourcing Can Boost Your Efficiency

With so many documents and daily tasks in the loop, it’s no surprise why much can get lost in the craziness of it all. Learn about business processing outsourcing services that can keep you on top.

When asked a question about business processing outsourcing, most people may not have a clue as to what this term truly means. But it’s a greatly helpful process that not only can save you a lot of your valuable time – and we all know that time is money – but that can also greatly streamline the efficiency of your business and work to improve your net profit returns. For those who have considered business processing outsourcing, but never really thought that it could benefit them, this informative article should serve to better apprise you as to why more businesses are relying upon expert business processing outsourcing services to more expeditiously meet their bottom line and improve monthly returns.

Why Use Business Processing Outsourcing?

Think about this for a moment – where are your leadership and business skills best suited? Performing tedious and remedial tasks that suck up all of your time in the day, or better focusing upon the managing and expansion of your entity? This is where business processing outsourcing comes in to save the day. Nearly any remedial task that you can think of can be outsourced and effectively managed by overseas teams of experts for a lot less money than it would cost you to personally handle the affair or to hire a domestic employee to do so. From payroll management, to document processing, data entry, invoicing, and even order processing—business processing outsourcing can handle the little tasks so you can stay focused on the big picture.

Are All Business Processing Outsourcing Services the Same?

Wouldn’t it be great if you could just pick up the phone and call any business processing outsourcing service and know that you were getting the best service at the best rates? Sadly, such is not the case. However, there is a helpful checklist that can be offered that you can use as a guideline for finding the best business processing outsourcing services for your needs.

Here’s what to look for in the most premium business processing outsourcing services:

• Should have been in business for at least 10 years or longer
• Should have domestic based project managers that speak fluent English
• Detailed daily reports should be submitted to you for review
• Staff should be expertly trained to perform business processing outsourcing tasks
• Payment plans should be flexible and customizable to meet your needs
• Shouldn’t be any deceptive billing practices, like the loathed round-off billing
• Should be an award winning business processing outsourcing services provider

Can Offshore Outsourcing Benefit You?

It’s a very common practice for companies to harness the power of their valuable marketing dollar by using reputed offshore outsourcing centers. Learn more today!

An offshore outsourcing services provider can offer you many different amenities that would cost you an arm and a leg domestically. If you ever wondered if you were getting lousy service because the price is more affordable, this is not the case. Rather, the US is one of the most economically prosperous of all nations. So the people who work domestically get paid per the national average. However, in other countries, where many offshore outsourcing service providers are located, like in India or the Philippines, the cost of living is drastically different. This means that you can save TONS of your hard earned money, boost profits and actually realize a better return while helping to employ many people who need to make far less than domestic workers do to enjoy a similar quality of life overseas.

What to Demand From the Best Offshore Outsourcing

Knowing what you should expect and demand from an offshore outsourcing service provider is incremental in your campaign being successful. You can basically use an offshore outsourcing service provider for just about anything or any task that you could imagine. From invoice generation and telemarketing, to business process outsourcing and even customer support, technical support, email and web chat support; there are even order takers, expert closers, you name it! But knowing what to demand from the best offshore outsourcing service providers can mean the difference in your success.

Here are a few things to demand from the leading offshore outsourcing service providers:

1. The offshore outsourcing service provider should have domestic project managers
2. Company should have at least a decade of experience in managing campaigns
3. You should receive daily productivity and quality assurance reports
4. Pricing should be flexible and non-deceptive – no round off billing
5. You should be able to see their past campaigns and get an idea of how successful they were.
6. The best offshore outsourcing service providers will customize a quote for you and aggressively work with you to coordinate your success.

How Offshore Outsourcing Increases Your Return on Investment

Imagine this if you will: You are paying domestic rates for the same processes and support functions that an offshore outsourcing services provider can offer, and of the same quality, but for a fraction of the price. So if you were able to cut these costs down by a serious denominator, can you imagine what that would mean? It would mean an enormous boost in profits and sustainability that you can count on for years to come.

International Call Center - The Benefits

An international call center is surely becoming a real staple in the modernized business world of today. Learn how an international call center can improve your profits!

If you have ever wondered if an international call center could help to boost your profits, but you were dissuaded from using one because you thought that overseas workers have language barriers that may detract from sales and your closing ratio – or your bottom line and return on investment – think again. As a matter of fact, the leading international call centers have some of the highest closing rates per average; far more than the leading onshore call centers do.

Why is this? Because they strive to train their employees expertly, and they have soft, fluent voices that calm a customer. Additionally, most of the employees are career workers that love their jobs every day, and they try to make a real difference when they are at work. If this sounds like the kind of people that you want working for you, and you have a budget and a bottom line to meet, then you should really consider looking into an international call center to seriously impact your return on investment in ways you never even thought possible.

Indian International Call Centers Verses Philippines International Call Centers

When choosing an international call center there are some important considerations to think about. For instance, some international call centers serve as excellent customer service and support hubs, but are not ideal for something like closing sales, up-selling or cross-selling. According to leading industry experts, the best international call centers for sales are located in India, where the soft spoken and caring nature of the reps actually spurs some of the highest closing rates in the industry. And while India international call centers are great for support as well, lots of companies choose to opt for an international call center in the Philippines because they can save a bit more money while still offering the same quality of support that their customers have grown to expect.

Your Bottom Line Matters Most

Here’s the real deal: your bottom line and your return on investment. What if you could improve your closing ratio, sales and profits, and actually vastly decrease your cost of doing business while not detracting from your overall quality, and actually vastly improving it? What business would say no to that? The bottom lines is the only line a business sees at the end of the day, and international call center services can help you to expeditiously meet that bottom line and keep on improving it, day in and day out.