Philippines Call Center vs. India Call Center – Which One Makes the Most Sense?

It is not uncommon for businesses to outsource their call center needs to a verified and reputable partner overseas during the modern day. The two most popular places for this include a Philippines call center and an India call center. In this article, we shall compare a few of the differences and provide some helpful advice for those who are considering using an outsourcing services partner overseas.

Philippines Call Center vs. India Call Center – Sales Are Best Outsourced to India

When considering sales, a good rule of thumb is that India is better for sales. The reps tend to have many of the same products and services for sale in their region. Additionally, they generally have a higher closing ratio and up-sell or cross-sell ratio.

Philippines Call Center vs. India Call Center – Philippines is Great for Customer Support

Either call center is fabulous for support. However, some businesses can save even more money by using a Philippines call center for customer service. It costs a bit less than an India call center

Does Using Both Types of Call Centers Make More Sense?

Either type of these call centers can help you meet your customer needs in a timely manner. Ensuring that quality over quantity is always a factor is essential to your success. To better help you choose the proper call center, the following paragraph will delve into details regarding the selection process.

What to Expect When Contracting an Outsourced Call Center Partner

There are some things that you should expect when contracting an outsourced call center partner. Since the process may be entirely new to you, there are some things to expect as well as some important considerations to highlight. The following points can ensure that you make a well thought out decision.

• Look for experience and a proven history in handling different type of campaigns.
• The best call center services provider will have a Philippines call center and an India call center to best meet the needs of their valued clients.
• No matter where your workload is being outsourced to, ensure that you have a dedicated project manager assigned to your account, so you are updated daily and are in the know.
• The billing options should be fair, competitive and non-deceptive. Avoid round-off billing and companies that don’t offer flexible or customizable billing options.
• It shouldn’t be a hassle to get a free quote. The reps should be low pressure and focused on informing you. There shouldn’t be any obligations or hassles when trying to get an estimate so you can compare services between providers.
• See what other people had to say. Look up a few of their existing clients. Try calling their customer support line and seeing how the service being offered is for yourself.

India call center | Philippines call center

What Can an India Call Center Do For You?

A good question that is poised to you in the title of this blog is: what can anIndia call center do for you? It is better poised as a rhetorical question, however, being: what can’t an India call center do for you?

Most companies that are considering outsourcing to an India call centeroften ponder if the quality will detract from their offerings to their customers, or if sales or conversions will decline after they start outsourcing. These are very important questions, and if you don’t find the best India call center, this could happen.

But we will answer these questions in this blog and show you how to find the best India call center so that you never have to worry about this—and so that you can save more money, and actually make more, with increase sales and conversions.

India Call Center is Great for Sales, Conversion

The one thing about an India call center that is widely known is that they are generally considered the best for sales for any outsourced call centers. This is because the reps are fluent and well trained in English, as well as being well spoken.

The best call centers will have reps that have at least three years of training in sales. And they will demonstrate an average closing ratio of a whopping and impressive 55% or higher.

How to Find the Best India Call Center

Still wondering how you find the best India call center? Well here are the basic things that you should look for when conducting your search. Keep in mind to compare quotes from several different call centers so that you can make the best informed decision for your business needs.

Once you have time to compare figures, you will find that these are the top things to look for in the best outsourced call centers in India.

1. Company should have at least a decade of experience
2. Should have short wait time
3. Should have at least 55% closing ratio
4. Should have stringent quality assurance program
5. Project managers should be based in the US

 

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Top Reasons Why Choosing an India Call Center is a Smart Decision

If you have ever phoned a customer service hotline for one reason or another, there’s a good chance that your call was routed to an India call center. Most people never even realize that their phone call is not being handled domestically, and for that matter, most people could care less.

What they care about as customers is that their needs are met, that their concerns are addressed and that they are taken care of by the company that they chose to place their trust in.

Due to the low cost of overhead, and the excellent quality of service, India call centers are becoming the new staple for customer support and sales campaigns for many US companies, who are quickly realizing that they’ve been vastly overpaying for the same services domestically, and are now outsourcing them to improve return on investment.

Outsourcing to India Call Centers Makes Financial Sense

Speaking of return on investment, let’s look at the benefits of using an India call center from the financial perspective. If you took all of the money that you were planning on spending domestically, and you compared it to the rates that are offered by a full service India call center, chances are that you would be able to shave off at least half of your cost, if not more.

When you consider that the quality of service is at least as good as it is domestically, if not better, the only thing that you have to lose is the high costs and the headaches associated with a domestically run and managed call center.

Top Ten Reasons More Companies Prefer India Call Centers

If you ever wondered what the top reasons are for choosing an India call center, they can be rather easily outlined in the following top ten reasons. Read this list and see if any of these make sense to you. And you’ll quickly find why more companies are relying upon outsourcing for their call center needs.

1. Reduced overhead
2. Same or better quality of service
3. Daily reporting
4. Strict quality assurance
5. Flexible billing plans
6. High sales closing ratio
7. High customer retention ratio
8. Improved profits and sales
9. Easier than managing one in-house
10. Increase of return on investment

India Call Center – Your Bottom Line is Their Priority

Perhaps the most commonly outsourced service happens to be an India call center. The very elite of these handle major campaigns on a daily basis. Find out how they can benefit you.

When major companies launch a new product, or they are trying to delicately handle a large load of inbound customers, new customers, or to provide support to existing customers, they often outsource these essential administrative tasks to an India call center. When it comes to the careful handling of your business affairs, the best India call centers have an international reputation for being elitists in their field. Find out why more and more companies are relying upon India call centers to facilitate a wide variety of call center services during the present day, and why they can help you to improve your profits and more effectively manage your company services and offerings.

Why Many Companies Swear by an India Call Center

India is one of the most rapidly expanding industrialized nations in the world, perhaps second next to China. As the country expands, the infrastructure has grown so vastly that one of the more desirable jobs is working at an India call center. The wages are fair and the work is stable and steady, which means that the workers are happy when they go to work each day. This equates to your reps providing a service on behalf of your company that is truly second to none. Content workers equates to larger sales and more profits. Additionally, you won’t be paying domestic market rates for India call center services, but you will receive more than exceptional service when you opt for the most premium providers. It’s getting more bangs from your buck and improving your sales while reducing your overhead that matters most – something you can easily find with India call centers.

Sales and Inbound Order Takes Excel at India Call Centers

Many major corporations in the US, as well as plenty of medium sized companies and brick and mortar (online only businesses) swear by India call centers for their ongoing campaigns. This is easily explained: the reps have a very soothing and calming voice, they are expertly trained, they speak very pleasant English and they have a staggering closing rate – some of the best India call centers boast closing rates as high as 60% on average. Your bottom line is important, and at India call centers, the reps are trained about each and every product or service, and what they can upsell and cross-sell to improve the average amount of each and every sale, and to further spur customer loyalty and brand awareness.