Philippines Call Center vs. India Call Center – Which One Makes the Most Sense?

It is not uncommon for businesses to outsource their call center needs to a verified and reputable partner overseas during the modern day. The two most popular places for this include a Philippines call center and an India call center. In this article, we shall compare a few of the differences and provide some helpful advice for those who are considering using an outsourcing services partner overseas.

Philippines Call Center vs. India Call Center – Sales Are Best Outsourced to India

When considering sales, a good rule of thumb is that India is better for sales. The reps tend to have many of the same products and services for sale in their region. Additionally, they generally have a higher closing ratio and up-sell or cross-sell ratio.

Philippines Call Center vs. India Call Center – Philippines is Great for Customer Support

Either call center is fabulous for support. However, some businesses can save even more money by using a Philippines call center for customer service. It costs a bit less than an India call center

Does Using Both Types of Call Centers Make More Sense?

Either type of these call centers can help you meet your customer needs in a timely manner. Ensuring that quality over quantity is always a factor is essential to your success. To better help you choose the proper call center, the following paragraph will delve into details regarding the selection process.

What to Expect When Contracting an Outsourced Call Center Partner

There are some things that you should expect when contracting an outsourced call center partner. Since the process may be entirely new to you, there are some things to expect as well as some important considerations to highlight. The following points can ensure that you make a well thought out decision.

• Look for experience and a proven history in handling different type of campaigns.
• The best call center services provider will have a Philippines call center and an India call center to best meet the needs of their valued clients.
• No matter where your workload is being outsourced to, ensure that you have a dedicated project manager assigned to your account, so you are updated daily and are in the know.
• The billing options should be fair, competitive and non-deceptive. Avoid round-off billing and companies that don’t offer flexible or customizable billing options.
• It shouldn’t be a hassle to get a free quote. The reps should be low pressure and focused on informing you. There shouldn’t be any obligations or hassles when trying to get an estimate so you can compare services between providers.
• See what other people had to say. Look up a few of their existing clients. Try calling their customer support line and seeing how the service being offered is for yourself.

India call center | Philippines call center

Leading Perks of a Philippines Call Center

There is one country that has become seemingly synonymous with outsourced and offshore call centers: India. However, what many people are unaware of is that sometimes you can actually save even more money if you opt to outsource to a Philippines call center.

There are some downsides to outsourcing to any offshore call center, and with a Philippines call center there really is only one to worry about: experts state that a Philippines call center is not ideal for sales campaigns due to thicker accents.

However, the same experts also purport that if you are seeking any other type of call center or business process outsourcing services, a Philippines call center can easily stack up to an India call center or any domestically based US call center, with an even better rate to be offered than either.

Philippines Call Center is Very Affordable

Perhaps the key benefit of a Philippines call center is that they offer some of the lowest and most unbeatable rates to be had, without realizing a detriment in overall quality. This can be rather easily explained.

Compare the per capita income of this country to India or the US. You will quickly find that it’s far lower, which means workers earn less but also have to pay less to enjoy a high quality of living.

This translates into you getting the same services, features and amenities that you desire but for fewer dollars spent when you opt for a Philippines call center over an India or a US call center.

Top Perks of the Best Philippines Call Center Providers

There are some other, additional perks that you can enjoy with a Philippines call center. Of course, you pay less and get more. You can also vastly reduce your business process costs when you use a Philippines call center BPO instead.

The best Philippines call center providers will have US based project managers that submit daily reports to you. You can also rest assured that reps are expertly trained, well educated and seasoned, and experienced enough to handle your Philippines call center services with a five star attitude.

 

Related Links:

What Can An India Call Center Do For You?

Philippines Call Centers Can Reduce Costs – Up Profits

Top Reasons Why Choosing An India Call Center is a Smart Decision

Best Call Centers In India

 

Philippines Call Centers - Why They Make Sense

There are many positive aspects of using a Philippines call center to facilitate your call center needs. Learn why Philippines call center are a smart choice.

When choosing a call center that can meet the needs of your expanding business, only the very best will do. It’s not an uncommon practice for businesses to outsource using a Philippines call center during the present day. There are actually many financial as well as business advantages to using Philippines call center to handle inbound calls or technical support, and even web, chat and email support. Learn why more companies are relying upon the caring reps and expertly trained staff at Philippines call centers to improve their bottom line and increase their return on investment.

Philippines Call Centers Are Affordable

First and foremost, let cost worry you the least when you opt for a Philippines call center, as you won’t be paying domestic rates by any means. But just because you are paying far less, does not mean that you are not getting first rate service. One thing that’s important to note is that a Philippines call center provides outstanding customer support and service. However, they are not as favorable for sales due to the language accent as, say, their Indian counterparts. But lower cost of living for their employees means a vast savings that’s passed onto you.

The Best Philippines Call Centers Have Onshore Project Managers

When choosing any Philippines call center for your business needs, since you are dealing with an overseas call center, you want to ensure that you are updated and apprised daily and kept in the loop. This means that only the most premium Philippines call center will offer you onshore and domestic project managers that keep you in the loop. The Philippines call center should submit daily reports, and quality assurance reports, and make sure that you are well informed about every aspect of your campaign.

What to Look for in Philippines Call Centers

There are some critical things to look for when trying to find the best Philippines call center. Here are the top five must-haves, and if the Philippines call center you are considering doesn’t offer this, look for a company that does.

1. Onshore project managers that submit detailed daily reports to you.
2. Flexible billing plans with no round-off billing or deceptive billing practices.
3. High-tech call center with data backup, strict security protocols and a disaster recovery plan.
4. Outstanding quality assurance and QA reports that reflect their highly skilled staff.
5. Experience handling similar campaigns and a trend of increasing profits and boosting customer retention with prior campaigns.