International Call Centers – How They Strive to Meet Your Needs

International call centers are proving to be the lifeline between companies and their customers or prospective customers because they reduce overhead while increasing efficiency.

There seems to be some confusion regarding the purpose of international call centers and their functions. Some people may think that international call centers are merely call centers for companies that are based overseas. But in reality, most of the time that you call a toll free customer hotline, support line, information line, or product ordering line, your call is being routed to expertly trained reps at international call centers who are there to help you with any of your requests or needs. In fact, one of the primary reasons why companies are able to offer such amazing customer support features these days, and still keep their products competitively priced is thanks to the massive savings that they garner from outsourcing to international call centers in order to best support the needs of existing, returning and prospective customers.

Who Uses International Call Centers?

You might be a bit shocked to learn that more than half the time you phone a tollfree number to call a company regarding a product or service that your call is actually being routed to international call centers. Major companies like Virgin, Dell and Microsoft rely upon international call centers to best facilitate meeting the needs of their constantly growing customer base. There is a pretty good chance that you’ve spoken to the kind and caring, professional reps at international call centers before and never even realized it.

What to Look for in Best International Call Centers

If you are considering using international call centers services providers to better assist your customers and improve customer loyalty and retention – which we all know equates to an increase in profits and return on investment – there are some amenities that only the best international call centers offer. Sometimes it can seem confusing trying to discern what comprises the most premium of international call centers. However, the following list should help you to find the one that will best suit your needs now and well into the future.

1. Reps should speak clear and fluent English in a calm and soothing tone.
2. Conversion rates and retention rates should be high.
3. Quality assurance reports should be offered in detail.
4. The international call centers should have a disaster backup plan.
5. Provider should ensure highest security measures.
6. Project managers should be located onshore and report regularly.
7. Rates should not be deceptive – no round-off billing.
8. The international call centers provider should have experience handling many different kinds of campaigns in different industry sectors.