InSO International Contact Centers Feature Expertly Trained Reps, Domestic Project Mangers & Flexible Hybrid Billing Options for Call Center Support

ALLEN, TEXAS – (8/17/2011) – InSO (http://www.inso.us), a provider of call center support services, is winning over clients that are based in the United States because they offer something that most international contact centers do not: domestic based project managers that submit detailed and daily reports to their US-based clients.

“At InSO, we realize that it can be stressful when considering outsourcing your contact centers or call center support services to an offshore entity,” explains Srii Srinivasan, marketing manger for InSO International Call Center. “That’s why we only hire seasoned and highly experienced project managers that are domestically based as our main point of contact with our valued domestic clients.”

Clients that contract InSO for their contact centers or call center support services receive daily updates from these domestically based project managers, apprising them of their daily reports in great detail to ensure that they are always in the loop with what’s going on with the call center support aspect of their contact centers campaign.

InSO also bides by a very stringent quality assurance (QA) protocol. All reps are required to undergo testing prior to being hired on to work at InSO and to service clients. A mandatory three years of call center experience with a proven track record of success and a high sales closing ratio are just but a few of the numerous other delimiting factors of reps being employed to work for InSO.

This is all in par with their strong approach to offering five star services to US clients.

“At InSO, we only hire the most experienced of personnel to man our contact centers, and to provide call center support service on behalf of our domestic-based US clients,” Srinivasan says.

“Our ideology is very simple at heart for delivering the very best in services: hire the very best, expertly train them and manage them, and empower InSO to always deliver nothing but the very best to our clients.”

Learn more about InSO contact centers and call center support services by visiting: http://www.inso.us.

About: InSO is an industry leading call center support services provider that features an international call center offering call center support services, contact centers, business process outsourcing (BPO), direct response call centers, technical support – including web, chat and email support – and a variety of other call center services.

InSO bides by a strict quality assurance protocol and offer a desirable flexible billing plan with no round-off billing. InSO has managed more than 200 campaigns to-date, and has established itself as an industry leader in international call centers with more than a decade of proudly service clients, and meeting or exceeding their expectations as a Tier 1 call center support services provider.

CONTACT:

Srii Srinivasan

Marketing Manager

Email: Srii@inso.us

InSO International Call Center

Allen, TX 75013

Tel: (800) 788-8299

Fax: (877) 282-2439

 

Why Choose an Offshore Call Center?

Are you worried about the hefty and nearly thick as a book bill that you get each month for your current offshore call center provider? Perhaps you are not even using an offshore call center services provider yet, and you are still relying upon a domestically based provider, which means that chances are good that the bill you are receiving come the end of each month is a lot thicker than it should be.

Here’s some sound business food for thought: consider looking into an offshore call center services provider, as they can more easily reduce your monthly costs – and by a rather large denominator at that – while still offering you the same or improved services without a reduction in quality, performance, sales, customer service or retention. Almost sounds too good to be true, but it’s not.

Comparing an Offshore Call Center to a Domestic One

Let’s quickly compare an onshore to an offshore call center services provider. They both feature seasoned phone pros and well spoken as well as well educated reps. Both types of services feature the same kind of equipment, quality assurance programs and disaster recovery plans, as well as similar security measures that are in place; but one charges far less than the other.

So what is the real difference between an onshore and an offshore call center services provider? In the end, it’s just the amount of money you pay to get the same services each month. Do you want to pay more or less for the same thing?

Why Choose an Offshore Call Center?

Here are some other perks that you should consider when comparing a US to an offshore call center services provider. Perhaps this short list will better apprise you as to why more people desire an offshore call center during the present day.

1. Improved service and reduced cost
2. Higher closing ratio on sales
3. More reps to choose from
4. Same technology, lower price
5. Flexible, more affordable billing options
6. Domestic based project managers
7. Higher standard of service
8. Get more, spend less
9. Shorter average wait or hold times
10. No more call center headaches

 

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Who Needs BPO Services?

The modern world is a technologically advanced one that has made rapid progression over the past decade alone. That being said, it’s nearly a mantra that has been instilled in the businesses of modern age: get with the times or be left behind in the technological stardust as other entities outdo you.

The operations of businesses are becoming more streamlined, too. This translates into many new business processes that have to be performed on a daily basis to stay in par with technological standards and trends of the present day.

With this in mind, a business can opt to pay outrageous rates for these business processes to be performed in house, or they can slash their overhead costs by procuring an outsourced BPO services provider.

What Are BPO Services?

Think of BPO services as the pipeline and heartbeat of your business processes. They can be anything that involves the successful day to day operation of your business. From document and image scanning, to data mining, SEO services, surveys, web and email support, help desks, payables, receivables, you name it.

Think about how much time these BPO services take up from your hectic schedule. Now you can better understand why more companies choose to outsource their BPO services to a trusted provider that always delivers for them.

How BPO Services Reduce Costs & Improve Production

Consider this for a moment: you can certainly hire several employees and pay them domestic wages to complete your BPO services. You will also pay for their tools, the office space, utilities and your part of their W2 taxes.

This is before factoring in vacation time and other benefits. Or, you can hire a BPO services provider and slash your costs by a large margin while enjoying high quality services that are always delivered on time.

As you can see, in many cases, it makes sound business sense to use a BPO services that can allow you to complete these essential business tasks and processes while reducing your overhead expenditures at the same time. The end result is increased productivity and output for reduced cost, which means more profits.

 

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Top Ten Reasons to Outsource Call Centers Services

The future of business is truly upon us, and at the forefront of it are newly emerging ideologies that dictate businesses must reduce costs while improving upon profits, and at the same time, without detracting from quality or delivery. In essence, this can be a seemingly tight pickle for most businesses. However, with outsourced call center services, this can actually become a surefire reality.

In the past, call centers services that were offshore had much to prove; that they could meet demands of US companies effectively and efficiently without a detriment in quality taking place. They have proved that to be true now and they can offer a real means to a financial ends for most entities.

Who Needs Outsource Call Centers Services?

Just about any medium-sized to large business that services a wide array of different clients and requires a phone customer service hub can benefit greatly from using an offshore call center services provider.

You have basically two major options when considering a call centers services: outsource it or use a domestic provider. In the end, when you add everything up, it makes more sense to outsource and get the same thing for much less cost.

Top Ten Reasons to Outsource Call Center Services

Of course, there are some top reasons why more companies are outsourcing their call centers services during the modern era. Let’s examine a few of the top reasons why in the list that follows.

This should serve to better apprise you as to why call center services that are outsourced are more popular to use during modern times.

1. Fewer overhead costs for the same thing
2. Expertly trained reps improve retention and loyalty
3. You can use call centers services for a variety of different services
4. Domestic based project managers submit daily reports; it’s nearly like your call centers services is onshore
5. Strict quality assurance protocols ensure that customers are taken care of
6. Short wait times mean improved service
7. Better rates and flexible billing plans
8. More options to choose from
9. Improved profit margins
10. Track record of industry excellence

 

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Leading Perks of a Philippines Call Center

There is one country that has become seemingly synonymous with outsourced and offshore call centers: India. However, what many people are unaware of is that sometimes you can actually save even more money if you opt to outsource to a Philippines call center.

There are some downsides to outsourcing to any offshore call center, and with a Philippines call center there really is only one to worry about: experts state that a Philippines call center is not ideal for sales campaigns due to thicker accents.

However, the same experts also purport that if you are seeking any other type of call center or business process outsourcing services, a Philippines call center can easily stack up to an India call center or any domestically based US call center, with an even better rate to be offered than either.

Philippines Call Center is Very Affordable

Perhaps the key benefit of a Philippines call center is that they offer some of the lowest and most unbeatable rates to be had, without realizing a detriment in overall quality. This can be rather easily explained.

Compare the per capita income of this country to India or the US. You will quickly find that it’s far lower, which means workers earn less but also have to pay less to enjoy a high quality of living.

This translates into you getting the same services, features and amenities that you desire but for fewer dollars spent when you opt for a Philippines call center over an India or a US call center.

Top Perks of the Best Philippines Call Center Providers

There are some other, additional perks that you can enjoy with a Philippines call center. Of course, you pay less and get more. You can also vastly reduce your business process costs when you use a Philippines call center BPO instead.

The best Philippines call center providers will have US based project managers that submit daily reports to you. You can also rest assured that reps are expertly trained, well educated and seasoned, and experienced enough to handle your Philippines call center services with a five star attitude.

 

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Comparing a Domestic & Outsourced Call Centers Service

Are you overpaying for your call center service? Is your call centers service provider difficult to deal with? Perhaps you think that you should be getting more out of your call center service, but you are not sure how it compares. One thing that you should at least look into if you are still using a domestically based service is: outsourcing.

More and more during the present day companies are switching from the costly call center service that are located within the United States, and are actually using offshore call centers service located in countries such as India and the Philippines. So how do these offshore centers compare to domestic ones? Are they better? Are they cheaper? Do you detract from quality? Let’s explore!

Slash Your Costs with Outsourced Call Center Service

The most easily realized perk is that you can drastically reduce your costs because you won’t be paying high domestic rates any longer. Now some people will think that just because you get something for less that it will be of less quality.

Such is not the case with call centers service that you outsource. Rather, they are as competitive as the domestic based services are – their biggest rivals – and offer as many if not more amenities for fewer dollars.

Improved Quality with Fewer Dollars Spent

In many cases, you will notice that the quality actually goes up when you outsource a call centers service. This is because they hold themselves to higher standards, something that enables them to remain competitive with onshore providers. In essence, you get improved quality and service for less money. It seems silly not to outsource call center service, all things considered.

Why More Companies Use an Outsourced Call Centers Service

There are some easily realized answers to this question. Firstly, with outsourced call center service you get the best of the best – provided that you take your time and look around, and compare services – you get it for less money, and you get more of it.

So, you don’t overpay for the same service, you improve quality, lower overhead and increase profits. Sounds like everyone wins with an offshore call centers service.

 

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Call Center BPO – How it Improves Your Bottom Line

For many domestically based US entities, a call center BPO is their business lifeline. If you are not certain what a BPO call center offers, let’s examine this element really quickly so that you can be in the know.

BPO stands for business process outsourcing, it is inclusive of but not limited to: any kind of business process or function, as well as call center services; think about inbound calls, order takers, image scanning, document prep, payables, collections, data mining and so forth, and you are on the right track.

The number one reason why companies swear by a call center BPO services provider is because they can get the necessary business processes that they need completed and managed effectively daily for a greatly reduced price when compared to that of what the same services would cost them with a domestically based provider or in house and salaried staff.

Same Work for Less Money with a BPO Call Center

The most attractive aspect of a call center BPO services provider is that they can offer you the same high quality work you desire, but not at the costly domestic rates you are used to paying for such services.

Consider this: what if you could reduce your operation costs by half? How much would that increase your bottom line? How much more competitive would your business become? What would you do with that extra daily cash flow?

What Can a Call Center BPO do for You?

It’s only natural to ponder what a call center BPO can do for you and your business? Aside from just saving you money and improving your profits, you can also enjoy improved peace of mind.

The best BPO call center services providers offer US based project managers that submit highly detailed daily reports to you; every day that you get into your office you can review these reports, make changes and be more proactive and progressive with your business approach and focus.

Think about how much more streamlined that you can make your business operate; an effective call center BPO services provider can easily get you there, and fast.

 

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Could Business Processing Outsourcing Be Your Cost Effective Answer?

The reality is that it’s a very harsh and unforgiving business world in which we live. If you don’t learn to adapt your business methodology to the changing times, well you could be left behind in the dust.

One such manner that businesses are learning to adapt to is by reducing overhead costs. A very popular and effective method for doing this is found through business process outsourcing.

Let’s examine why more entities are using business processing outsourcing to stay competitive during the present day. And, let’s also explore why and how business process outsourcing can help you to more easily meet your bottom line.

What is Business Process Outsourcing?

Think of business processing outsourcing as an easy and affordable method of assigning the tedious business tasks and processes that comprise running your entity to an outsourced services provider. Nearly any kind of business process can be outsourced. The best part is that you save money without compromising on quality.

Who Needs Business Processing Outsourcing?

In all honesty, most businesses require or could greatly benefit from business process outsourcing. When considering that often administrative tasks get too far behind, and when you have looming deadlines and schedules to meet, by being able to know that your important business functions are being completed in a timely manner, you can more effectively and efficiently run your business. And, you can focus on the more important processes, as opposed to spending time on remedial objectives.

How Business Process Outsourcing Saves Money

Consider this: what domestic dollars are you spending to have business processing tasks completed at the present? Think about nearly any process that is a necessary function of your business, and its associated cost domestically. Now reduce that cost by about half, without deterring from quality, and you can see why business processing outsourcing can save you tons of money.

When considering business processing outsourcing and a services provider, ensure that you take your time to look around, and compare providers and their rates, as well as their experience in managing campaigns, and you can find a good provider that will easily meet your needs.

 

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Could Business Processing Outsourcing Be Your Cost Effective Answer?

The reality is that it’s a very harsh and unforgiving business world in which we live. If you don’t learn to adapt your business methodology to the changing times, well you could be left behind in the dust.

One such manner that businesses are learning to adapt to is by reducing overhead costs. A very popular and effective method for doing this is found through business process outsourcing.

Let’s examine why more entities are using business processing outsourcing to stay competitive during the present day. And, let’s also explore why and how business process outsourcing can help you to more easily meet your bottom line.

What is Business Process Outsourcing?

Think of business processing outsourcing as an easy and affordable method of assigning the tedious business tasks and processes that comprise running your entity to an outsourced services provider. Nearly any kind of business process can be outsourced. The best part is that you save money without compromising on quality.

Who Needs Business Processing Outsourcing?

In all honesty, most businesses require or could greatly benefit from business process outsourcing. When considering that often administrative tasks get too far behind, and when you have looming deadlines and schedules to meet, by being able to know that your important business functions are being completed in a timely manner, you can more effectively and efficiently run your business. And, you can focus on the more important processes, as opposed to spending time on remedial objectives.

How Business Process Outsourcing Saves Money

Consider this: what domestic dollars are you spending to have business processing tasks completed at the present? Think about nearly any process that is a necessary function of your business, and its associated cost domestically. Now reduce that cost by about half, without deterring from quality, and you can see why business processing outsourcing can save you tons of money.

When considering business processing outsourcing and a services provider, ensure that you take your time to look around, and compare providers and their rates, as well as their experience in managing campaigns, and you can find a good provider that will easily meet your needs.

 

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Why Who You Choose for Your Customer Service Call Center Greatly Matters

If you purchase product or a service and you need support or you have a question etc., you often will be phoning into a customer service call center. They essentially act as your lifeline to the company that you are doing business with as a consumer.

Many times that call into a customer service call center is actually routed overseas to trained and expert reps that provide you with the high quality of service that you require in order to resolve your issue and continue to earn your business on behalf of the company.

In fact, more often than not, the customer service call center is not even located in the US. But most people would never even realize that; and there’s one of benefits of outsourcing a customer service call center.

Five Things to Demand from Best Customer Service Call Center

If you are considering using an outsourced customer service call center, then you should demand the following five key elements be met so that you know that you are getting the best customer service call center.

1. Should have expertly trained reps that have 3 years of experience and that are fluent in English.
2. The customer service call center should have experience handling major campaigns and a proven track record of success.
3. The customer service call center should offer flexible billing plans and should not use misleading practices like the dreaded round-off billing.
4. Project managers should be domestically based and should report to you daily about your campaign with the customer service call center.
5. You should receive detailed reports and be ensured that the quality assurance is very strict, so as to retain customers and boost loyalty and retention.

Why An Outsourced Customer Service Call Center Makes Sense

Sure, you could spend a small fortune using a domestically based customer service call center, but why pay more and make less money when an outsourced customer service call center can easily meet your needs for half the price?

It makes a lot of sense when you can find an excellent customer service call center that’s outsourced. It’s a simple matter of profit and loss. Do you want to make more money by being smart and using a customer service call center that’s outsourced, or pay more for the same thing domestically?

 

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Can Offshore Outsourcing Reduce Your Bottom Line?

It’s a fact: more companies are relying upon offshore outsourcing services to better meet their bottom line. During the present day and age, all financial calamity accounted for, it’s getting tougher to make profits as costs go up but prices have to go down to meet decreased consumer demand.

If you are not using offshore outsourcing, chances are great that you are paying too much money to have many of the same services and business processes or functions completed in house and domestically.

However, there is ample good reason why offshore outsourcing could be that light at the end of the financial tunnel that you’ve been looking for. Find out why more companies are relying upon offshore outsourcing in this informative blog.

Top Benefits of Offshore Outsourcing

There are some truly fantastic benefits of using a quality offshore outsourcing services provider. For one, account for all of the costs that many of tedious and time consuming business processes are costing you in house or domestically to procure.

Now cut that cost roughly in half to get the same processes completed, of the same quality or better, and within the same time frame, and that’s the benefits of offshore outsourcing during the modern age. You save money and reduce expenses without compromising on services or quality.

Who Uses Offshore Outsourcing?

Wouldn’t you know it, some of the biggest companies in the world swear by offshore outsourcing in today’s crazy up and down business world. From smaller businesses to medium sized businesses, even to Fortune 500 companies.

The reality is that everyone is looking to reduce costs and overhead, and to boost profits. A good offshore outsourcing service can get you there fast.

Is Offshore Outsourcing Right for You?

Ask yourself this question: do you want to make more profit each quarter, and each year? Do you want to have fewer headaches and know that your important business processes are being diligently handled by seasoned and caring professionals?

Do you want to get all of this for a rock bottom rate that simply can’t be beat domestically? If you answered yes to these question, then you could definitely benefit and should look into and consider using offshore outsourcing services for your entity.

 

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What Can an India Call Center Do For You?

A good question that is poised to you in the title of this blog is: what can anIndia call center do for you? It is better poised as a rhetorical question, however, being: what can’t an India call center do for you?

Most companies that are considering outsourcing to an India call centeroften ponder if the quality will detract from their offerings to their customers, or if sales or conversions will decline after they start outsourcing. These are very important questions, and if you don’t find the best India call center, this could happen.

But we will answer these questions in this blog and show you how to find the best India call center so that you never have to worry about this—and so that you can save more money, and actually make more, with increase sales and conversions.

India Call Center is Great for Sales, Conversion

The one thing about an India call center that is widely known is that they are generally considered the best for sales for any outsourced call centers. This is because the reps are fluent and well trained in English, as well as being well spoken.

The best call centers will have reps that have at least three years of training in sales. And they will demonstrate an average closing ratio of a whopping and impressive 55% or higher.

How to Find the Best India Call Center

Still wondering how you find the best India call center? Well here are the basic things that you should look for when conducting your search. Keep in mind to compare quotes from several different call centers so that you can make the best informed decision for your business needs.

Once you have time to compare figures, you will find that these are the top things to look for in the best outsourced call centers in India.

1. Company should have at least a decade of experience
2. Should have short wait time
3. Should have at least 55% closing ratio
4. Should have stringent quality assurance program
5. Project managers should be based in the US

 

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