References
Inbound or outbound call center services should be able to provide references. The references should be current and should be similar in size and function to your business. Find out if the previous customers are happy with the services provided by the proposed inbound call center.
Staff
A reputable inbound or outbound call center service do not hire any ole Okie from the Muskogee to represent your company, they only hire well educated, smart, intelligent, polite and English speaking employees.
What other support do they offer?
Find out what other type of services they offer. If you have clients who do not speak English, you should find out if the inbound call center offers other multi-lingual services as well.
Cost
How much will their services cost?
Modus Operandi
Some inbound call center services offer performance based services and some offer services based on client’s requirements.
InSO offers world class offshore outsourcing services and its unique call center outsourcing services comprises of: Inbound call center services, Outbound call center services, Order taking services, Direct survey solutions. The focus is on exceeding client requirements. We are so confident about our quality that we offer Performance Based Inbound Call Center Services to our clients.
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