Could Outsourced Call Centers Service Be Right For You? What to Look For in Providers

There are many things to consider when you are operating a business – and considering that customer service is a primary focal point for most businesses, it matters little what size your business is: adequately servicing your customers is a must-do, period. So when it comes to considering call centers service for your business, you have some options and some things to think about. One of the most commonly outsourced business processes of the present day is call centers service. There are many reasons why businesses choose to wisely outsource their call centers service. If you are considering using such methods to reduce your overhead expenditures and up your levels of customer service, what follows are some primary considerations to weigh that can help you choose the best provider to meet your business needs.

Saving Money, Not Reducing Quality

The key here is, yes, you want to reduce your overhead costs, but never at the compromise of quality assurance. Thankfully, if you look to the proper call centers service for your outsourcing needs, you can do just that. Five things to demand include: experience, proven track record, expertly trained reps, flexible billing options and stringent quality assurance protocols. Adhere to these wise five rules, and you can’t go wrong.

Experience and Why it Matters

Consider this for a moment. Say you needed to get an operation performed to cure a disease. Would you want the surgeon that has 20 years of experience or the one that is fresh out of medical school? Of course you want the experience, because it provides you with peace of mind. This same mantra is true with call center service.

Ethical, Honest Rates

Some outsource companies use deceptive billing practices or simply charge too much money. You can avoid this by looking for ethical companies that offer flexible billing. The industry leaders will even offer custom billing plans to cater to your needs and budget.

Quality Assurance

This is a key consideration, as quality should always come first and foremost. There truly are never any realistic exceptions to this rule. A good way to ensure quality assurance is by conducting proper due diligence. Ask for track records and portfolios, listen to reps’ voices and review QA guidelines for any service that you are considering using.

Multifarious Capabilities

One call centers service should do it all. Don’t just settle for a company that can only provide call centers service. The best of the best do it all. They are able to manage almost any kind of business process outsourcing service. This is important because later on down the road you may require additional services, and things are far more streamlined when you have a trusted provider that you can use for all of those services.

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Philippines Call Center vs. India Call Center – Which One Makes the Most Sense?

It is not uncommon for businesses to outsource their call center needs to a verified and reputable partner overseas during the modern day. The two most popular places for this include a Philippines call center and an India call center. In this article, we shall compare a few of the differences and provide some helpful advice for those who are considering using an outsourcing services partner overseas.

Philippines Call Center vs. India Call Center – Sales Are Best Outsourced to India

When considering sales, a good rule of thumb is that India is better for sales. The reps tend to have many of the same products and services for sale in their region. Additionally, they generally have a higher closing ratio and up-sell or cross-sell ratio.

Philippines Call Center vs. India Call Center – Philippines is Great for Customer Support

Either call center is fabulous for support. However, some businesses can save even more money by using a Philippines call center for customer service. It costs a bit less than an India call center

Does Using Both Types of Call Centers Make More Sense?

Either type of these call centers can help you meet your customer needs in a timely manner. Ensuring that quality over quantity is always a factor is essential to your success. To better help you choose the proper call center, the following paragraph will delve into details regarding the selection process.

What to Expect When Contracting an Outsourced Call Center Partner

There are some things that you should expect when contracting an outsourced call center partner. Since the process may be entirely new to you, there are some things to expect as well as some important considerations to highlight. The following points can ensure that you make a well thought out decision.

• Look for experience and a proven history in handling different type of campaigns.
• The best call center services provider will have a Philippines call center and an India call center to best meet the needs of their valued clients.
• No matter where your workload is being outsourced to, ensure that you have a dedicated project manager assigned to your account, so you are updated daily and are in the know.
• The billing options should be fair, competitive and non-deceptive. Avoid round-off billing and companies that don’t offer flexible or customizable billing options.
• It shouldn’t be a hassle to get a free quote. The reps should be low pressure and focused on informing you. There shouldn’t be any obligations or hassles when trying to get an estimate so you can compare services between providers.
• See what other people had to say. Look up a few of their existing clients. Try calling their customer support line and seeing how the service being offered is for yourself.

India call center | Philippines call center

Top Reasons Why More Companies Are Relying Upon Outsource Call Centers

For most businesses, outsource call centers will make a lot of sense when you break it all down. To quell any common misperceptions about outsource call centers, when you choose the right provider, you generally increase quality and reduce costs. Many of the horror stories that you hear about outsource call centers providing inadequate service stems from people unwisely choosing the wrong provider. Thankfully, there are many reputable providers that make a lot of sense. So don’t let a few bad apples ruin the bunch when many major companies and small businesses alike look to outsource call centers as a way to increase customer service and retentions while reducing overhead costs.

Cutting Down on Costs

This is the primary objective for businesses seeking to use outsourced call center. Cut down on costs, but not cut down on quality. The fact of the matter is that properly trained reps can be well compensated in various regions of the world where the cost of living is dramatically less than in the US. This means that you can get the same quality of service that you would from a domestic provider, but for a fraction of the domestic price.

Streamline Operational Efficiency

Ask yourself this: is a business easier to run when you can focus on core business operations, and not other things like customer service operations? Certainly the easy answer is that, yes, they are. Imagine if you were focused on expansion and not on management. Imagine what could get done in a week with that type of extra time, effort and focus.

Improving Customer Service; Customer Experience

Expert reps deliver a five-star experience. The five-star experience speaks for itself. It remunerates to increase loyalty, sales and retention; which equates to a greater realized return on investment.

Facilitating Cost Effective Business Processes that are Outsourced

What about your other tedious business processes? You won’t need a few low level employees if you outsource those processes. Considering that you can save money on the cost of such processes by a large margin, it’s another way that outsource call center can work for your budget.

Domestically Located Project Managers Make All of the Difference

The best outsource call centers offer domestically located project managers. This is to keep you in the loop and to reduce any headaches associated with your services provider. This translates into daily reporting that keeps you up to date. Now you can know what is going on with the operations while still focusing your primary efforts on running and expanding your enterprises.

Multinational Presence Ensures Compatibility and Ups the Bar of Offerings

Lastly, the best outsource call centers are located in multiple countries, like the US, India and in the Philippines. This enables them to provide the highest level of customer service at the lowest rates. Seek out these types of outsource call centers providers for the best experience.

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How Call Centers Outsourcing Can Benefit Your Business

More businesses are wisely choosing call centers outsourcing during the present day for two primary reasons: call center outsourcing is equally as effective as domestic service – when you choose the right provider – and you can vastly reduce the amount of money you are spending, or your overhead costs, while at the same time drastically improving your profit margins. So in essence, you can pay less and make more and not have to worry about compromising quality of service in the process of doing so.
Save Money with Call Centers Outsourcing
As stated above, the primary reason to use call centers outsourcing service is to save money. But you do not want to compromise on quality at the same time, either. If you are wise, and patient, when choosing a call center outsourcing partner, you can accomplish both of these lofty goals; something that most businesses aspire to do.
Increase Profits with Call Center Outsourcing
Of course, any business wants to promote an increase in profit levels. This is usually accomplished by figuring out genius methods of reducing cost and overhead cost while improving upon return on investment (ROI), and at the same time offering a high quality service or product; a call centers outsourcing service enables you to do all of these things, and to accomplish these goals in a realistic manner.
What to Look for with Call Centers Outsourcing Providers
So how do you find the best call center outsourcing partner? What do you look for and how do you know you are getting the most premium services for your business dollar? This helpful checklist can enable you to know that you are getting the very best. It’s important to note that you should compare several services before you decide to go with any one particular service.

• Should have at least 5-10 years as call centers outsourcing service
• Should have verifiable track record of success
• Should have fluent, English speaking reps that are well trained
• Project managers should be domestically based
• Should not have any hidden fees and should offer flexible billing plans that can be customized

Related Links:
How to Know that You Are Getting the Best Call Centers Outsourcing
Could Business Processing Outsourcing Be Your Cost Effective Answer
How Can Process Outsourcing Services Benefit You?
The Disadvantages of Call Center Outsourcing

How Effective Call Center Support Benefits You

Offering effective and around the clock call center support is incremental in succeeding in today’s unforgiving business climate, where only the strongest survive and the weakest fail. That being said, you don’t have to go it on your own by offering call center support, and you don’t have to overpay for a domestically based service, either. Rather, learn how you can benefit from outsourcing your call center support services in this blog.
Save Money by Outsourcing Call Center Support Services
The key to remaining successful in any business atmosphere is by lowering your costs of doing business without compromising on quality; something that is usually far more easily said than is done. But, when you are wise and outsource your call center support to a qualified services provider, you can save money. And you will not compromise quality at the same time.
Increase Customer Loyalty and Retention with Effective Call Center Support
A good call center support services provider will be able to effectively increase customer loyalty and retention rates through a proven call center support strategy. This encompasses the reps being expertly trained, and on the floor project managers overseeing their affairs. In this environment, success is the only outcome; your success.
Why You Need High Quality Call Center Support Services
Much like a high quality call center support will increase sales and loyalty; the same can be said vice versa for a bad call center support. You always want to know that you are getting the very best when you outsource your call center support. So let’s identify some key things to look for in the following paragraph.
What to Look for in Best Call Center Support Service Providers
There are some things to expect and to demand from the best call center support services providers. Let’s examine the following key points so that you know what to look for when considering your call center support provider.

• Should have at least a decade of experience
• Should have an A+ track record
• Expertly trained reps
• Domestically based project managers
• Strict quality assurance program
• Flexible billing
• References that check out
• Affordable and competitive rates

Related Links:
A Good Call Center Support is the Golden Ticket to Customer Retention
Does Offshore Outsourcing to an Offshore Call Center Make Sense?
Why Choose an Offshore Call Center?
Can Offshore Outsourcing Reduce Your Bottom Line?

Top Reasons to Outsource BPO Services

What Are BPO Services?

Before we delve into the top reasons to outsource your BPO services, let’s explain briefly what they comprise. Think of nearly any business process that you need completed throughout the day.

From billing, to collections, to receivables, to invoicing, data mining and so forth – these are all business processes that can be outsourced to an effective BPO services provider. So now that we are clear on that, let’s move forwards.

Why Outsource BPO Services?

Think about this for a moment: what if you could add up all of the man hours that you are currently paying for the business tasks and processes that you need completed, and then reduce that time to zilch so that you could more focus upon running and managing your business?

How many hours would it be? How much money and time would it save you? Chances are good that when you add it all up, it’s a lot more money and time than you may have expected. This is time and money that can be saved when you are smart and outsource to a high quality BPO services provider.

Who Needs BPO Services?

Just about any business that is operating in today’s complex business environment can benefit from using a BPO services provider. The main goal of a BPO services provider is to take care of your time consuming business processes and tasks so that you can shift your focus to running your business and managing it, and in generating more profits. In short, most businesses would benefit from using a BPO services provider.

The Importance of Using BPO Services Providers

The importance of using an effective BPO services provider can be outlined in the following points. First and foremost: you can save a ton of money by outsourcing to a BPO services provider as opposed to conducting the same tedious and time consuming tasks in-house.

You can also reduce overhead costs by not having to employ as many people in-house; because you can outsource the same services for a fraction of the in-house price. Lastly, if you opt to go with a premier BPO services provider, you can expect the highest quality of work; the same quality or better that you are already accustomed to receiving.

 

Related Links:

Who Needs BPO Services?

Call Center BPO – How it Improves Your Bottom Line

Why Outsourced BPO Services Make Sense & Save you Time & Money

BPO Call Centers Make the Most of Your Dollar

InSO’s Process Outsourcing Services Incorporates Strategic Logistics to Ensure Campaign Success & Improved Profits

ALLEN, TEXAS – (9/17/2011) – InSO (http://www.inso.us), an industry leading business process outsourcing service, incorporates a seamless and proven, winning strategy that is inclusive of a formula that includes: logistics, quality assurance and effective project management that – merged with experience and passion – ensures the success of any project or campaign that their seasoned group of industry experts and veterans takes on.

“At InSO, our process outsourcing service is the business heartbeat for many companies, from large to boutique-sized,” says Srii Srinivasan, the Marketing Manager for InSO business process outsourcing service. “We don’t just focus upon offering a state-of-the-art customer service call center, but we also have an expertly trained staff of experts that can cater to any process outsourcing service that you require.”

More companies are using a process outsourcing service during the present day because it enables them to remain competitive in an increasingly demanding and hostile, unforgiving business atmosphere—where the laws of the jungle fully apply; only the strongest survive.

No matter what type of process outsourcing service that you require, our staff of knowledgeable and passionate workers will be able to meet your needs,” Srinivasan says. “We don’t just specialize in offering a customer service call center, we are a full featured business process outsourcing provider, and we are pleased to offer competitive and affordable rates to all entities.”

InSO business process outsourcing service can ease the financial burden of many tedious and time-consuming, costly in-house business processes. The company has been able to reduce overhead costs and propel profits for more than 200 clients over the past 10 years, experience that ensures that they can get the job done for any new client.

“It’s not just our experience that counts,” Srinivasan infers. “It’s our biding passion for what we do. We don’t just want to provide an excellent customer service call center or business process outsourcing service – we want to provide the very best. And that is what you will get when you contract InSO to meet your BPO and customer service call center needs.”

Learn more about InSO’s process outsourcing service by visiting:http://www.inso.us.

About: InSO is an industry leading call center support services provider that features an international call center offering call center support services, contact centers, business process outsourcing (BPO), direct response call centers, technical support – including web, chat and email support – and a variety of other call center services.

InSO bides by a strict quality assurance protocol and offer a desirable flexible billing plan with no round-off billing. InSO has managed more than 200 campaigns to-date, and has established itself as an industry leader in international call centers with more than a decade of proudly service clients, and meeting or exceeding their expectations as a Tier 1 call center support services provider.

CONTACT:

Srii Srinivasan

Marketing Manager

Email: Srii@inso.us

InSO International Call Center

Allen, TX 75013

Tel: (800) 788-8299

Fax: (877) 282-2439